Customer Service Representative Job at Fast Track Communications,LLC
- Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
- Research, analyze and determine an appropriate course of action for TurboTax customers.
- Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
- Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
- Document all issues, resolution and follow up action
This opportunity is a limited engagement opportunity to service the Intuit TurboTax program during the 2023 tax season.
Service Partners providing service to this program will be offered an SOW from 12/21/23 through 04/22/23.
Agents must also have:
- Noise Cancelling Headset
- i5 (or equivalent), i7 recommended
- Windows 10 (64bit) recommended & preferred
- Current OS patches (last 15 days)
- Anti-malware solution with current definitions (15 days)
- Active firewall
- Global Protect 5.2.11 or higher
Job Types: Full-time, Part-time, Contract, Seasonal
Pay: $13.00 per hour
Benefits:
- Work from home
Experience level:
- No experience needed
Shift:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Rotating shift
- Split shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- Remote
Work Location: Remote
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