Customer Service Representative

Position Responsibilities:

• Fields inbound phone calls on a daily basis for the purpose of promoting service, promotions, and products to gain new growth for the Service Business.
• Generates service appointments for Folsom Lake Honda to promote greater revenue.
• Efficiently record all customer interaction activity in the Company's customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed.
• Effectively manage special tasks as assigned by the Service Manager to contribute to overall success of the team, the department, and the organization.
• Provides daily, monthly and quarterly progress updates to Service Manager; maintains manager informed on all customer and personal concerns.
• Adapts to changing needs of BDC campaigns by given deadline.
• Correctly applies any applicable scripts within 24 hours of being provided by management.
• Communicates effectively with service customers within established time frames.
• Welcomes customers in the service drive and starts the repair order process.

Position Qualifications:

• Experience Preferred: A minimum of 1 year in position of customer service representative or similar positions in a call center environment.
• Strong character and work ethic
• Strong verbal and documentation skills
• Maintain a professional appearance
• Ability to pass a background check and drug screen
• Excellent customer service skills and communication skills
• Dependable, responsible Team Player with a positive attitude
• Self-starter with ability to work well as part of a team or independently

Here at Folsom Lake Honda we focus on customer satisfaction, employee career development, and a "best practice" operational philosophy. We find that focusing on employee experience stems from the realization that the key to any successful business begins with the employee and what drives their ambition. We're positioned to continue our tremendous growth for years to come. So if you are a hard worker, ready to put everything you have into a great company and great career, *APPLY TODAY!* www.folsomlakehonda.com

Folsom Lake Honda is an Equal opportunity employer

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401k

Schedule: Weekend Availability

The Customer Service Rep. Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.50 and $17.00.

Job Type: Full-time

Pay: $15.50 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: One location

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