Customer Service Representative

General Security, Inc., one of the nation’s leading security companies, is seeking

Full-time Customer Service Supervisor Professionals for our Rochester, New York office. Candidate must thrive on the challenge and pride of delivering superior customer service.

Responsibilities to include:

• Handling calls, answer and direct inquiries in a timely and customer-centric manner with consideration for the company’s efficiency, productivity, and profitability guidelines
• Handling various types of customer inquiries
• Proactive service calling
• Job and Service billing
• Document and update customer records based on interactions
• Send out emails and letters to customers, follow up on their response
• Scheduling customers appointments
• Payment reminder phone calls
• Working on special projects as needed
• Make outbound calls to customers, vendors and service techs
• Scan files and attach to customer accounts
• Handle new and current customer calls, using professional tone and exceptional judgment
• Provide basic information about products and services

Qualifications:

• Qualified candidates will be energetic, professional, possess customer service skills, and a desire to succeed.
• Minimum 3 years proven success
• Excellent phone and customer relationship skills
• Working knowledge of computers and comfortable with Microsoft Office (Excel, Word, Outlook)
• Passionate about creating excellent customer experiences and building both internal, and external relationships; good team player
• A self-starter and results oriented with the ability to see multiple tasks through to completion
• Demonstrates a high degree of integrity and professionalism
• Excellent verbal communication skills
• Organized and detail oriented
• Calm demeanor
• Bi-lingual a major plus
• Strong Work Ethic (Punctual, on time, attendance, dependability, etc.)
• Must have reliable transportation

Job Type: Full-time Hours (Monday to Friday)

Call center experience preferred but we are open to individuals with the right attitude who are willing to work hard to learn what it takes to provide excellent customer service.

Job Types: Full-time, Part-time

Pay: $15.50 - $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Henrietta, NY 14467: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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