Haymarket is committed to culinary excellence, world-class hospitality, and quality farm-to-table foods. This commitment drives everything we do, from building vibrant ecosystems to giving back to the community we serve and the commonwealth we love.
Food service and hospitality businesses are the lifeblood of a vibrant community. They are the backbone of our local and regional economies and contribute to a healthy social fabric by defining what is unique, authentic, and important to us. Together, we will elevate Kentucky’s culinary scene, celebrate our unique culinary perspective, and re-define “fast food” convenience in a way that nourishes the bodies and senses of its patrons.
We have an immediate opening for a
Customer Service Lead to join our dynamic team! This position
reports to the General Manager.
Responsibilities & Duties:
- Models and delivers outstanding customer service.
- Ensure that all materials needed by the customer team are available and in good condition.
- Serve as the middleman between the organization and the customer service team to ensure smooth communications and settling of grievances.
- Greet and connect with customers on the shop floor and guide them through our store tour while providing an engaging and interactive store experience.
- Actively listen to customers and answer their questions by being highly knowledgeable and confident about menu and other store items.
- Support in the maintenance of a neat and tidy store presentation to ensure a positive shopping experience.
- Meet store operating policies and standards, including providing quality service, cash handling, and store safety and security.
- Arrives on time, appropriately groomed, dressed, and ready to work; works all scheduled shifts and attends required trainings and meetings.
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
- Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
- Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment cleanliness, repair, and safety standards.
- Immediately reports safety hazards.
- As well as perform any additional tasks assigned by your leadership.
Requirements:
- Previous retail experience preferred in a food centric environment.
- Showcase good leadership skills to provide support to team members.
- High energy, enthusiastic, and displays an affinity for Haymarket products, core values, and company philosophy.
- Ability to:
- Identify and troubleshoot issues and provide appropriate solutions.
- Visually examine products and quality for freshness.
- Deliver information in a clear and respectable manner to fellow team members, customers, and vendors.
- Follow directions and procedures, effective time management and organization skills.
- Basic math skills.
- Strong to excellent communication skills and willingness to work as part of a team.
- Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
- Must have the flexibility to work weekends and with working hours.
Physical Requirements
- Must be able to lift 50 pounds
- Standing/walking 6-8 hours.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting, and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures: <32 degrees Fahrenheit (freezers), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
- Ability to work in wet and dry conditions.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
- Ability to use ladders.
Our competitive incentive and benefits package includes Annual Performance Bonus Plan, Employee Discounts, 401K, Health Insurance Plan (Choice of Standard Plan or Health Savings Account Plan), Dental & Vision Plans, Life Insurance Plan, Employee Assistance Program, Paid Vacation and Time Off.
Haymarket
provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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