Customer Service Representative Job at Idaho Farm Bureau
Qualifications:
Accountability - Ability to accept responsibility and account for his/her actions
Accuracy – Ability to perform work accurately and thoroughly
Communication - Ability to communicate effectively with others using the spoken word and also writing in a clear and concise manner
Customer Oriented – Ability to take care of the customers’ needs while following company procedures
Detail Oriented - Ability to pay attention to the minute details of a project or task
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
Organized - Possessing the trait of being organized or following a systematic method of performing a task
Professionalism - Avoid business or personal activities that present a conflict of interest
Education: High School Graduate or General Education Degree (GED)
Experience: Expertise with customer experience, Farm Bureau insurance service products and policy administration systems
Responsibilities:
Answer incoming calls from insured customers and agent customers related to policy, system, claims, and billing questions
Facilitate training via webinar/remote tools to ensure agency office staff is effectively trained in systems and procedures to provide exceptional customer service
Coordinate and deliver in-person training and mentorship
Provide business processing assistance as needed
Be a brand ambassador, ensuring that agency staff are representing Farm Bureau brand by consistently meeting Farm Bureau Customer Experience standards
Serve as a field extension of the Customer Experience team to assist with ad hoc projects and support department initiatives
Supervision of CSR’s within the district and assigned offices
May occasionally assist the District Manager with special events, reports, and other administrative assistance
Miscellaneous tasks as directed
Display conduct favorable to oneself, the department, and the company
Job Type: Full-time
Pay: $12.00 - $20.00 per hour
Benefits:
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
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