**THIS IS NOT A REMOTE POSITION - Please read job post completely**

$$ Paid Working Interview $$

BDC COORDINATOR

Job description

iPD AGENCY is a full-service marketing based out of Tampa, Florida. We have a unique culture and our agency is run by a dedicated group of brand builders with a passion for helping others succeed! At iPD, we are committed to integrity, passion and diversity. We seek those who are committed to excellence.

The Call Center Representative provides quality customer service for our clients automotive marketing campaigns - connecting consumers with the dealership. This position works onsite in a call center.

https://ipdagency.com/

Responsibilities:

• Interacts with customers via telephone, email and online chat regarding our clients marketing campaigns.
• Ensures calls are efficiently and accurately handled, while following customized scripting, in a manner that results in the customer visiting the dealership
• Accurately utilizing scripting for ad campaigns and maintaining the CRM database,recording customers interactions.
• Maintaining a excellent customer service that encourages repeat business and contributes to customer satisfaction.

Requirements:

• Ability to function well in a high-paced, goal oriented and at times stressful environment.
• Excellent verbal and written communication skills, including active listening.
• Excellent organizational skills and attention to detail.
• Proficient computer skills with the ability to learn new software.
• Service-oriented and able to resolve customer grievances and overcome objections.
• Excellent time management skills, results driven and a team player.
• English required (Bilingual-Spanish is a plus).
• This is a performance based position in a busy call center environment.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Benefits

• Paid Training
• Fun Team Building Exercise
• Faith Based Company
• Incentive based pay*

www.ipdagency.com/ipd-agency-marketing-media-and-training-solutions

Automotive Business Development Center // Customer Service // Call Center

Job Types: Full-time, Temporary

Pay: $12.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Tampa, FL 33610: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired wage?
• Are you available to work anytime Monday-Friday 11:00am-8:00pm and Saturday 9:30am-6:00pm?

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person

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