Customer Service Representative Job at Jim Gill Agency, Inc / Coffeyville Insurance
Jim Gill Agency, Inc / Coffeyville Insurance Coffeyville, KS 67337
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary Range: $25000.00 - $40000.00 per year
Benefits
Health Insurance
Paid Holidays
Base Salary with Commissions
Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Work Schedule
Holidays Off
401K Plan
Hands On Training
Professional Work Environment
Base Salary with Commissions
Responsibilities
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Handle all incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Document each customer contact in eAgent.
- Take premium payments from customers.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Maintain knowledge of new products.
- Provide exceptional customer service.
- Claims follow up calls.
- Provides on-going support to insurance clients as needed.
- Uphold the wants and needs of your customers
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Must have ability to multi-task.
- A Property & Casualty license is preferred but will train good individual.
- Excellent Spelling and Grammar skills.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Works well with other employees and is a team player with a positive attitude.
Company Description
Our Agency is located in Cherryvale KS specializing in Auto, Home, Life, and many insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!
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