Customer Service Representative Job at JLL
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role: Serve as communication resource for KPWA members, staff and medical teams accessing services through a centralized call center 24/7x365. This includes answering and directing calls in a timely, accurate and professional manner.
Responsibilities: May be responsible for one or more of the following:
Answer multiple incoming phone lines
Experience with heavy call volume and rapid response time during normal business hours
Obtain necessary information and transfers callers to correct extensions
Answer two dedicated paging lines to manage physician on-call requests
Document paging and hospice calls to meet compliance standards
Provide information to callers as appropriate
Respond quickly and accurately to emergency situations
Dispatching of emergency personnel/emergency code calls
Perform overhead paging as needed
Maintain confidentiality, security, and integrity of patient and organizational data
Update and maintain resource manuals
Perform special projects as required
Requirements:
High school diploma or general education degree (GED) required. College degree preferred
3+ years related work experience helpful
Familiarity with 24/7 call center operations helpful but not required
Ability to manage multiple priorities with high flexibility and rapid response time
Detail oriented, exceptional organizational and follow-through skills
Strong interpersonal skills and problem-solving ability
Outstanding written/verbal communication skills, including grammatical/spelling accuracy
Proficient in Word, Excel, and Outlook
Ability to prioritize and demonstrate excellent time management
Proven record of providing excellent internal and external customer service
Salary Range:
$23-25/hr
#INDIFM
#LI-EL1
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role: Serve as communication resource for KPWA members, staff and medical teams accessing services through a centralized call center 24/7x365. This includes answering and directing calls in a timely, accurate and professional manner.
Responsibilities: May be responsible for one or more of the following:
Answer multiple incoming phone lines
Experience with heavy call volume and rapid response time during normal business hours
Obtain necessary information and transfers callers to correct extensions
Answer two dedicated paging lines to manage physician on-call requests
Document paging and hospice calls to meet compliance standards
Provide information to callers as appropriate
Respond quickly and accurately to emergency situations
Dispatching of emergency personnel/emergency code calls
Perform overhead paging as needed
Maintain confidentiality, security, and integrity of patient and organizational data
Update and maintain resource manuals
Perform special projects as required
Requirements:
High school diploma or general education degree (GED) required. College degree preferred
3+ years related work experience helpful
Familiarity with 24/7 call center operations helpful but not required
Ability to manage multiple priorities with high flexibility and rapid response time
Detail oriented, exceptional organizational and follow-through skills
Strong interpersonal skills and problem-solving ability
Outstanding written/verbal communication skills, including grammatical/spelling accuracy
Proficient in Word, Excel, and Outlook
Ability to prioritize and demonstrate excellent time management
Proven record of providing excellent internal and external customer service
Salary Range:
$23-25/hr
#INDIFM
#LI-EL1
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.