The Customer Service Representative is responsible for ensuring satisfaction in responding to customers’ needs and requests. The Customer Service Representative carries out all customer service activities such as responding to inquiries, entering and processing delivery orders, track and trace containers from begenning to end, as well as handling complaints in a prompt, courteous and effective manner.

Job is Monday - Friday with occasional Saturdays

First three months are probation period.Employees are expected to be on time and regular in attendance. This means being at your workspace and ready to work at your scheduled time each day.

Duties and Responsibilities

• Responsible for daily communications with Customers to facilitate container/trailer delivery in an efficient and timely manner
• Monitor and track all containers from start to finish. When on the vessel to make sure ocean freight holds and custom hold have all been removed; once containers are avaialble make sure CTF and TMF are cleared and schedule appointments. Once appointments are scheduled make sure containers were picked up and delivered correctly. Finally make sure container is returned to port.
• Be proactive and organized to avoid any demurrage or detention charges at the port
• Provides all necessary information to customers in a timely fashion. Get approval for all extra charges.
• Coordinates special and last minute shipping requests with Dispatch, expediting any order as necessary
• Data entry – Double checks all orders entered for accuract, provides modification and corrections if needed. Uploads DO and any other neccessary documents into the systems.
• Maintains positive and encouraging working relations with customers
• Other responsibilities include answering/routing telephone calls,scheduling and other clerical duties as directed by the Manager
• Assures proper invoicing of accounts by verifying all charges in Trinium are correct
• Assures all required paperwork in uploaded/scanned into Trinium
• Acts as a liaison between dispatch and the customer, as well as between the customer and billing regarding invoicing and credit changes
• Oversees all communication associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual for each customer in detail for each account so mangement can step in when out sick/emergencies.
• REASONING ABILITY: Can apply commonsense understanding to carry out detailed, but uninvolved written or oral instructions.
• Other duties as required and assigned; there will always be a time where Management will task you with something that may be outside the day-to-day functions of your department. You will be expected to take on those added responsibilities for as long as it is required. As with any task you are assigned, we ask that you do it with a positive attitude and to the best of your ability.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Compton, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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