Customer Service Representative Job at Preludesys
Position: Customer Service Representative
Location: Remote
Note:
*** Must have a working computer and internet.***
Schedules Available (all are 9 am - 6 pm est with 1-hour lunch break
(2) Wednesday-Sunday (Monday & Tuesday off)
(2) Monday-Friday (with one-weekend rotation per month)
Roles:
Communicate and resolve inquiries with customers via email.
Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Assist with facilitating returns or exchanges.
Keeps customer records up to date. Report recurring issues trends.
Other administrative responsibilities as required.
Adhere to attendance policies and required KPI goals.
Responds to customers in a timely and completely respectful manner.
Treat customers the way they would like to be treated and strive to always make a positive difference in customers’ lives.
Uphold the policies of the E-Commerce/Merchandising department as stated in the Universal Music Group Customer Care Help Center.
Job Type: Contract
Schedule:
- 8 hour shift
Experience:
- Customer support: 7 years (Preferred)
- Music Industry: 3 years (Required)
Work Location: Remote
Speak with the employer
+91 +19492144430
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