Position Summary: The Customer Service Representative is primarily responsible for cultivating customer relationships with current/potential R.E. Purvis & Associates Inc. customers by utilizing in depth knowledge of R.E. Purvis & Associates, Inc. product offerings. The Customer Service Representative will be accountable for customer service as related to managing customer orders from the point of quotation up to and including the time the order reaches the customer destination. This may include, but is not limited to, product selection, quote generation, order entry, vendor order requests, order allocation, expediting, tracking, and locating alternate sources as necessary to meet customer expectations.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Corresponds with internal / external customers and suppliers in person, via phone and email.
• Customer quotes and order entry
• Initiates order requests with Purchasing.
• Manages delivery expectations to support customer expectations, looks for alternate sources if needed, contacts customers if expectations cannot be met.
• Allocates parts and exports orders for shipping.
• Liaison between Accounts Receivable and customers if needed.
• Liaison between Quality and customer as needed. Issues return authorizations to customers.
• Maintains electronic print and customer order files
• Performs other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Ability: Read, analyze and interpret business or governmental documents. Write reports, business and correspondence.

Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.

Reasoning Ability: Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations.

Computer Skills: Working knowledge of Microsoft Office Suite, including Word, Excel, Access, PowerPoint and email.

R.E. Purvis & Associates Inc. is a stocking distributor of industrial components for the OEM market. In business since 1990, R.E. Purvis strives to provide world-class service to its diverse customer mix and provide value to their manufacturing partners.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Minneapolis, MN 55438: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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