Job Number # 2901

Our Patient Financial Services department in looking for a full-time Customer Service Representative to join their team!

Schedule: Monday thru Friday
Shift: 8:30A - 5:00P
Hours per week: 40 hours
Benefits: Yes, RAMC offers a competitive benefits package.

• Position Summary:
• The Customer Service Representative is responsible for the collection of RAMC self-pay accounts receivable by way of personal contact, phone calls, and written correspondence. He/she is always maintaining the positive public relation image of Reedsburg Area Medical Center, Inc. and its Clinics.
• Job Relationships:
• Reports to the Manager of Patient Financial Services through the Customer Service Lead; collaborates with other department employees, Providers, and all hospital departments, Physicians Group and Specialty Group Clinics.
• Primary Customer Served:
• No direct patient care.
• Education and Training Required:
• High school graduate or equivalent.
• Experience:
• Previous medical collections/credit experience, desired or other relative experience considered.
• Special Knowledge, Skills and Abilities:
• Computer skills.
• Good verbal/written communication skills.
• Ability to greet employees/visitors in a courteous and respectful manner with positive interpersonal skills.
• Ability to work with minimum direct supervision.
• Physical Requirements:
• Physical Demands:
• Continuous sitting.
• Occasional standing.
• Frequent walking.
• Occasional lifting, pushing and/or pulling up to 10 pounds.
• Occasional bending, twisting, and reaching overhead.
• Sight:
• Continuously provide visual acuity with correction to read written and computer information.
• Cognition/Communication:
• Continuous clear speech and hearing skills to communicate with patients and coworkers.
• Continuous communication with patients, family members, and other staff using hearing skills, comprehensive speech, simple writing and simple reading skills.
• Environmental Conditions:
• Constant indoor, patient environment with occasional computer screen glare.
• Potential Hazards:
• OSHA Blood Borne/TB Classification Class II – Occupational exposure to blood and Other Potentially Infectious Materials (OPIMs) is not reasonably expected to occur in routine performance duties.
• Psychological, Situational, Functional Factors:
• Constant problem solving, analyzing and use of judgment in a high customer service area.
• Speed, consistency and accuracy of work duties imperative.

Job Type: Full-time

Pay: $17.50 - $26.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Work Location: One location

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