Who we are: Advanced Radiology Services is one of the largest physician-owned radiology practices in the country. Our growing practice includes 214 radiologists, 44 advanced practice providers, and more than 200 employees providing administrative support in our wholly owned subsidiary STARS. We value diversity on our team and promote a culture of inclusion. We provide services to more than 60 different sites across the state of Michigan.

What we are looking for: We are looking for an experienced Customer Service Representative to be responsible for answering incoming patient and insurance phone calls in regards to patient accounts and processing patient correspondence. This position requires extensive phone contact in a call center environment.

Responsibilities:

• Answer incoming patient and insurance company phone calls during hours of business.
• Answer incoming collection account phone calls and respond to messages.
• Submit claims and communicate with insurance companies in regards to patient charges.
• Update patient demographics and insurance information using various research tools.
• Set up and track patient payment arrangements in accordance with policy.
• Investigate and identify errors on patient accounts; follow the necessary procedures to correct.
• Work with other departments to research and solve account issues.
• Generate phone calls/faxes to patients, doctor’s offices, facilities and insurance companies to assist with claims processing or payment.
• Thoroughly document all phone calls or correspondence regarding patient accounts; batch patient correspondence for scanning into system.
• Communicate and collaborate with collection agencies/attorney.

Why do you want to work here? STARS is the wholly owned subsidiary for Advanced Radiology Services. Our goal is to support the practice so our physicians can provide the highest level of service to our patients and health care partners. We are passionate about this mission! We work hard but we are also committed to improving the lives of our employees through ongoing culture and wellness initiatives. Come see for yourself why it’s a great place to work.

• Requires a high school diploma or equivalent
• Must have at least 6 months of experience in customer service, in a medical billing office with knowledge of all aspects of insurance and billing
• Experience in a call center environment highly desirable
• Great organizational skills and excellent follow through
• Proficiency in Microsoft Office products including Outlook, Word, Excel, and PowerPoint required
• Ability to work M-F from 8:00am to 4:30pm