Customer Service Representative Job at Top Villas
With offices on both sides of the Atlantic, Top Villas is one of the world’s leading luxury villa rental specialists. This is an exciting role where you will be the main point of contact for guests who have made a booking through Top Villas with the objective of ensuring an excellent guest experience throughout their booking and stay. If you are a proactive and organised individual, with a passion for the travel industry, this could be your next fantastic opportunity!
Role duties:
- Build solid rapport with guests prior to their stay and go above and beyond to anticipate their needs
- Assist with adhoc guest requests on the lead up to and throughout their stay
- Minimise negative reviews and increase the volume of positive reviews
- Handle all complaints, compensation requests and damage claims
- Liaise with property managers and suppliers regarding pre-arrival requests and guest issues during their stay
- Build relationships with existing and new Suppliers to ensure we are offering the best possible experience to our guests
What we are looking for:
- Great communication and teamwork
- A high level of organisation and professionalism
- Self-motivated with a positive can-do attitude
- Previous experience in a customer service role preferred
- Excellent attention to detail
- Friendly and confident
- An interest in property and travel
We can offer an immediate start for the right candidate so if this sounds like the position for you, click to apply today!
5-day working week. Must be able to work one day at the weekend
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
Work Location: One location
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