About Us:

Umgee USA was founded in 2001 at the heart of the Downtown Los Angeles Fashion District. Now a leader in the wholesale fashion industry, we strive to develop and produce only the highest quality product and the most professional customer service. We cater to our market needs through a strong presence in tradeshows across the United States and through our e-commerce platforms.

As a growing company in this wholesale industry, we don’t plan on slowing down. We are always innovating, planning and thinking ahead. We’re looking for candidates who are professional and upbeat, carry positive energy and have team spirit to be part of our team!

Job Description:

At Umgee USA, we’re dedicated to delivering a customer experience that’s unlike any other. As our customers’ point of contact, you’ll assist customers through order processing (data entry), delivery information, product knowledge, problem-solving, follow-up and invoicing completed orders. Our Customer Service Representatives handle a high volume of incoming & outgoing customer service calls. You must demonstrate strong detail-orientation, a positive demeanor, good verbal and written communications and must be professional at all times.

Most importantly, Umgee Customer Service Representatives go beyond processing orders – you’ll build relationships with clients to understand their fashion needs and identify solutions that will help improve their business goals! Every day is an opportunity for you to turn another Umgee visitor into a loyal customer through the relationships built.

Key Qualifications:

• Ability to deliver great customer experiences and to be invigorated by constant interaction through phone and email
• Ability to troubleshoot and resolve problems quickly, efficiently and creatively
• Ability to accurately and efficiently invoice and bill orders
• Strong interpersonal skills in order to address and process customer orders with good verbal and written and communication skills, and must be professional in all areas mentioned
• Must be self-motivated, extremely organized, detail-oriented and have the ability to multi-task
• Must be skilled in the usage of all Microsoft and other programs as defined by Umgee USA
• Strong interest in fashion, particularly women’s fashion, and agility at learning new products and trends

Additional Requirements (Education, Training and Experience):

• Graduation from high school or GED equivalent
• Minimum of 2 years customer service experience preferred

Job Type: Full-time (Monday - Friday)

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Billing/ Payment Processing: 2 years (Preferred)
• Customer Service: 2 years (Preferred)
• Wholesale Apparel Customer Service: 2 years (Preferred)

Work Location: One location

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