Customer Service Representative Job at Vivint Smart Home
Vivint Smart Home Logan, UT 84341
Job Description
Who We Are:
Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.
Customer Service Specialist
If you are career-minded with strong goals, then we want you to join our award-winning department.
Our Customer Service team continues to grow. We are looking for high-potential and quality individuals to join Vivint. Our team is obsessed with our proven customer service experience to ensure protection and peace of mind to all customers and homeowners nationwide.
Why join our team?
Purpose-driven work, competitive compensation, dynamic and fun work environment, growth and development opportunities.
Position Details:
Paid Full Time Training: Mandatory training, 8:00am-4:30pm Monday - Friday
Full-Time and Part-Time flexible schedules – must be able to commit to your schedule for 90 days
Starting Rate: $15.75-$16.75/hr
We want you to grow with us! Potential to make up to $19.75/hr within your first year.
Must be able to commute to our office in Lindon, UT or Logan, UT.
**This job application is for multiple customer service positions.**
Essential Function/Responsibilities:
Answer inbound calls from Vivint customers & employees
Understand our home automation/alarm system well enough to effectively help customers resolve concerns and extend services.
Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer contract obligations.
Be an advocate for our customers, creating peace of mind
Provide personalized solutions
Accurately document and update records in required systems
Generate customer interest by outlining the value in the services & products we offer
Build customer loyalty through exceptional customer service
What Will Make You Successful:
Computer Savvy (Ex. 35+ WPM, ability to navigate different/new software).
Reliability. Showing up for your customers every day.
Thinking Critically and collaborating when you need help
Customer Focused. We are obsessed with giving award-winning customer service and delivering peace of mind to our customers nationwide.
Company Benefits:
10 Paid Holidays
Paid/Unpaid time off
Medical/dental/vision/life coverage
401(k) Plan + Employer Match
Paid Maternity, Paternity, & Adoption Leave
Career Development and Leadership opportunities
Employee Perks:
Access to our private health clinic and 24/7 Gym, located at our corporate campuses in Provo and Logan
Part-time and Full-time options
Weekends off available
Flexible scheduling – must be able to commit to your schedule for the first 90 days
Mental health resources, including free, professional, and confidential counseling services available 24/7.
Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
Employee pricing on Vivint products
Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
Discounts with various national companies and vendors
Casual dress code
Vivint Values:
Honesty and Integrity Come First – Do the right thing
Customer Obsession is Our Advantage – A relentless passion to serve the customer
Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
We Win Together – Individuals win games; teams win championships
Exceptional is Expected – Talk is cheap; create value, not just motion
We Give Back: Helping people is core to our DNA
FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:
https://www.youtube.com/watch?v=d2f4KguloeU
Vivint.com/Careers
https://www.vivint.com/company/about-us
Vivint is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug-free environment. We don’t conduct pre-employment drug screening; however, we do conduct random drug testing on site.
#zr
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.