Customer Service Representative Job at Worthmann, LLC
Worthmann, LLC High Springs, FL 32643
Job Description: Customer Intake Specialist
ABOUT US
Worthmann, LLC is the premier roofing, gutter, window, siding and restoration service provider in Florida, providing home and business owners with the best repair and replacement services. Worthmann and its owners are dedicated to providing the best possible service to its customers and to providing co-workers with the best possible working conditions. We are a company that cares about you and the well-being of your family.
EMPLOYMENT ELIGIBILITY
- Customer Service experience
- Familiarity with office software and phone systems
- Some sales experience
- Proven track record of exceeding customer expectations.
- Familiarity with computer software
JOB DESCRIPTION
Handle a high volume of inbound calls from homeowners to explain and schedule home inspections and quotes for Worthmann products (roofing, windows, gutters, etc.). Respond to online customer forms to schedule appointments and/or perform other customer service activity. Follow the approved script when discussing home evaluations with potential customers. Present a positive and professional face to homeowners and co-workers. This is a high customer service-oriented position. Some sales experience is needed.
REPORTS TO: Sales Manager
DETAILED JOB FUNCTIONS
- Handle phones
- Pull reports
- Other duties as assigned
Job Type: Full-time
Benefits
- Health Insurance: Paid 50% for Employee. Available to spouse and family of employee at cost. Dental and Vision are offered.
- Paid time off of one week after one year.
Physical Requirements of Job
- The ability to lift 50 pounds
- The ability to sit for long periods of time
- The ability to use a keyboard and telephone
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