CUSTOMER SERVICE REPRESENTATIVE – CALL CENTER Job at Memorial Health System - Ohio
Status: Flex Time – 40 hours
Hours: 12p-8p
In an environment of continuous quality improvement, the Customer Service Representative is responsible for developing and executing patient and public information and communication strategies and activities with the goal of creating heightened awareness of services and greater customer satisfaction. Assists in building strong customer relationships, by meeting or exceeding customer expectations and satisfy customer needs. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.
Job Requirements:
1. Ensure delivery of excellent customer service through timely and accurate processing of mail and/or phone communications; coordinating with other departments to resolve inquires.
2. Identify and develop processes to improve and streamline operations.
3. Maintain thorough working knowledge of phone and computer applications.
4. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
5. Maintain confidentiality of those we serve.
6. Assumes all other duties and responsibilities as necessary.
Customer Service Rep. Call Center:
1. Answers phones.
2. Registers patients.
3. Performs class registration.
4. Supports physician referral.
5. Collects data for other departments in regards to throughput and readmission data.
Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended. Minimum hiring rate for this position is listed below.
Benefits
Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees.
Memorial Health System is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.
Please Note :
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Hours: 12p-8p
In an environment of continuous quality improvement, the Customer Service Representative is responsible for developing and executing patient and public information and communication strategies and activities with the goal of creating heightened awareness of services and greater customer satisfaction. Assists in building strong customer relationships, by meeting or exceeding customer expectations and satisfy customer needs. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.
Job Requirements:
- High School Diploma or GED
- Minimum of one-year professional healthcare experience or equivalent experience preferred
- Ability to read, write and do math as generally demonstrated by a high school diploma or GED
- Must be customer service oriented, motivated and compassionate
- Must have outstanding phone skills, exceptional customer service, and professionalism
- Possess a positive attitude with the ability to interact well with guests, patients and peers
- Ability to navigate phone system efficiently and effectively with attention to detail and ability to multi-task
- Must be able to work flexible shifts
- Some walking required
1. Ensure delivery of excellent customer service through timely and accurate processing of mail and/or phone communications; coordinating with other departments to resolve inquires.
2. Identify and develop processes to improve and streamline operations.
3. Maintain thorough working knowledge of phone and computer applications.
4. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
5. Maintain confidentiality of those we serve.
6. Assumes all other duties and responsibilities as necessary.
Customer Service Rep. Call Center:
1. Answers phones.
2. Registers patients.
3. Performs class registration.
4. Supports physician referral.
5. Collects data for other departments in regards to throughput and readmission data.
Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended. Minimum hiring rate for this position is listed below.
Benefits
Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees.
- Medical Insurance – PPO & HDHP
- Dental and Vison Insurance
- Health Saving Account
- Flexible Spending Account
- Dependent Care
- Pension Plan – Defined Contribution
- 403b Retirement Plan
- Voluntary Life Insurance
- Short-Term & Long-Term Disability
- Vacation Time
- Sick Time
- Holiday Pay & Premium
- Shift Differential
- Tuition Reimbursement
- Tuition Repayment
- Performance & Market Increases
- Relocation Package, if applicable
Memorial Health System is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.