Join Blommer! We offer HEALTH & DENTAL BENEFITS DAY 1 OF HIRE! Blommer understands that our employees are our biggest assets. With this in mind we offer a generous benefits package and 10 pounds of free chocolate for your birthday! Blommer has been providing delicious, high quality chocolate and cocoa products to customers since 1939. Built as a family business, we are continuing to grow and are looking for motivated and reliable associates to help in our mission of Bringing Chocolate to Life!

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  Job Title: Customer Service Representative
• Reports To: Customer Service Manager
• Hybrid Role - 3 days onsite (Merchandise Mart 222 W Merchandise Mart Plaza, Chicago, IL 60654)

Job Summary:

The customer service role at Blommer is a key link between our company operations and our customers. With an in-depth understanding of our processes and systems, a customer service representative will be responsible for providing internal and external customers prompt and accurate service by accessing information from multiple sources within the organization. Reps should be building relationships by answering questions, providing guidance, removing obstacles, and resolving issues.

• Respond timely and professionally to our customers by telephone or e-mail to answer inquiries, manage orders, or adjust existing orders; working in multiple systems simultaneously to obtain information
• Process customer orders daily according to standard operating procedures, confirming customer purchase order information, such as availability of product, quantity, and ship date
• Manage customer orders by maintaining accurate records of orders and communicating appropriate information to the internal team
• Confirm changes are accurately entered into all systems and communications completed in a timely manner to our internal team and external customer as required
• Act as liaison between our internal and external customers to ensure customer expectations are met (internal departments include sales, quality, production, transportation, and finance)
• Verify production of product, quality release, shipping availability, and address any other requests
• Suggest solutions and alternatives when we are not able to meet our customer requests
• Maintain a balance between company policy and customer benefit in decision making
• Handle issues in the best interest of both our customer and our company
• Escalate unresolved customer issues to management for further investigation and resolution
• Participate in the customer complaint process and follow up to ensure customer satisfaction
• Continuously evaluate and identify opportunities to positively impact the customer experience
• Perform other related duties that may be assigned to meet business needs

• Associates degree in related field required; Bachelor’s degree strongly preferred
• Three years of experience in a customer service office environment required, preferably within manufacturing
• Independently motivated
• Proficient with:
  • Microsoft Office Suite - including Excel, knowledgeable in developing and manipulating spreadsheets
  • Collaboration tools such as Microsoft Teams
  • Comfortable with working in multiple systems, simultaneously;
  • Customer order management systems (SalesPad and SAP preferred)

Blommer Chocolate Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.