Customer Service Representative (CSR) – Residential Service

Position Summary:

Dupree Plumbing is a local family-owned company for over 60-years and growing. We are seeking a CSR (Customer Service Representative) in our Residential Service department. We offer excellent benefits, competitive pay, ongoing training, and a family friendly place to work. The right person will be passionate about great customer service, have experience working with dispatch operating software programs, Service Titan is a major plus! Plumbing or HVAC industry experience is preferred. You must be very detailed oriented, organized, and comfortable in a fast-paced environment. Typical office hours are 7:30 to 4:30pm, but with some after-hours lead booking rotation and overtime possible. We are not a 24/7 shop but do have rotating technician schedules and after hour lead booking requirements.

Essential Functions:

· Manage phone calls and correspondence (email, mail, etc)

o Phones should be answered in two rings or less

· Drafts, formats, and prints relevant documents for staff if needed

· Ability to sit for long periods of time

· Ability to speak clearly and wear a headset for phone usage as necessary

• Acts as backup for Dispatch
• General office support

Requirements:

• Strong Attention to Detail
• Excellent Time Management Skills
• Exceptional Communication and Customer Service Skills
• Technical Skills, Including Proficiency with Microsoft Office Programs
• Strong Prioritization and Organization Skills
• Ability to Multi-task

Preferred Education and Experience:

· High School Diploma / GED Equivalent

· 1-3 years customer service experience

EEO Statement:

Dupree Plumbing Company does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other category protected by law in provision of employment opportunities and benefits.

Other Duties:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.