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Customer Service / Sales Assistant - General Merchandise Job at Smart Resources

Smart Resources River Grove, IL 60171

Smart Resources in partnership with a large General Merchandise Wholesaler is looking for a Executive Sales Assistant for a direct hire opportunity working with Executive Account manager by giving support to accounts by providing product and service information; resolving product and service problems and assisting with calls and the ordering process.

Opportunity does require travel 8-10 times a year (twice yearly to Las Vegas)!

Shift is Monday-Friday from 8am-5pm (with 1 hour lunch)

Weekend OT Opportunities available!!

Duties:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens new accounts through given leads.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Prepares product or service reports by collecting and analyzing customer information to help meet sales goals.
  • Ability to travel to various trade shows across the country a must
  • Ability to be available for local trade shows throughout the year, which might include a weekend day

Skills/Qualifications:

  • Problem Solving, Documentation Skills, Resolving Conflict, Analyzing Information
  • Computer skills: Excel, Word, Outlook, and typing skills required.
  • Be highly organized and adept at multi-tasking and time management
  • High School diploma and 1-2 years of Customer Service & or Sales required.

Benefits: Per year – start accruing right away, can start using after 90 day introduction period

  • 10 vacation days
  • 2 personal days
  • 6 sick days
  • 8 paid holidays
  • Business Casual
  • Company paid travel

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • River Grove, IL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Would you consider yourself a BASIC computer user, AVERAGE computer user, ADVANCED computer user or EXPERT computer user?

Education:

  • High school or equivalent (Preferred)

Language:

  • Spanish (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: One location




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