Responsible for providing customer support, selling to and servicing existing CCD accounts via telephone by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answer phone in a timely manner and enter information into database.
• Respond to customer requests and take appropriate action as needed.
• Responsible for calling on assigned accounts on scheduled call days and notifying supervisor of any off day deliveries.
• Notify supervisor of account changes as they pertain to call day, delivery day and hours of operation.
• Update supervisor on competitive information in designated territory.
• Responsible for executing priorities and objectives and other goals.
• Responsible for ensuring product freshness in assigned territory according to CCD quality standards.
• Responsible for maintaining a professional image at all times.
• Maintain knowledge of products, company policies, pricing structures and methods of delivery in order to provide technically accurate solutions to inquiries.
• Maintain a safe working environment in designated territory.
• Must have ability to show up on time and ready to work scheduled shifts.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Technical Skills - Pursues training and development opportunities.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.
• Interpersonal - Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills; Participates in meetings.
• Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
• Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition;
• Organizational Support - Follows policies and procedures; Supports organization's goals and values.
• Adaptability - Adapts to changes in the work environment.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
• Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.
• Innovation - Meets challenges with resourcefulness.
• Motivation - Measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Develops realistic action plans.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness.
• Quantity - Strives to increase productivity.
• Safety and Security - Observes all safety and security procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume. Ability to apply concepts of basic algebra.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Inventory software and Order processing systems.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is frequently required to sit.