Customer Service/Sales Support Job at NEMR Talent
Our confidential client located in Vineland, NJ, is looking to hire a Customer Service/Sales Support Representative to assist the Account Management team with various duties. The primary function of the role is to ensure customer satisfaction by providing comprehensive teleservice. Successful candidates will learn about the industry, company products, and what it takes to produce them with the goal of continued growth within the company. If qualified and interested, apply today to move forward in the interview process.
Responsibilities:
- Interact with buyers, sales representatives, productions, and quality staff to resolve questions and issues
- Accurately and timely process customer inquiries including but not limited to quotes and orders
- Follow-up on shipping statuses and expedited orders
- Promptly and professionally respond to general inquiries from customers via email and telephone communication
- Keeps records of customer interactions, transactions, comments, and complaints
- Ensure customer satisfaction while providing customer support
- Maintain a professional, positive, and empathetic attitude towards the customers at all times
- Ability to juggle multiple tasks and work with strict deadlines
Education and Experience:
- High School Diploma or equivalent required
- Associates degree in Business or related field preferred
- 1-2 years of continuous full-time work experience in Sales/Sales Support or non-retail customer service
Salary:
- $19 - $21 per hour based upon experience
- Monday through Friday 8AM-5PM (Overtime may be required)
- In-office position, Non Remote
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