*PAYETTE COUNTY* *1130 3rdAve N* *Payette, ID 83661* *JOB TITLE: *Customer Service Specialist *DEPARTMENT: * Assessor *SALARY: *$16.00 - $18.00 *HIRE DATE: *January 9, 2023 *CLOSING DATE: *Until Filled *POSITION INFORMATION: *Full-Time with Benefits *General Statement of Duties* Assists the public with property tax information, application’s, payments, and records updates; performs related work as required. *Classification Summary* The principal function of an employee in this class is to provide effective customer service, property tax information, records documentation, application assistance, and research. A customer service specialist must possess strong clerical and customer service skills; he/she acquires knowledge of department functions through on-the-job experience and becomes a department-related specialist with a good working knowledge of department policies and procedures. The work is performed under the supervision of the Chief Deputy and Assessor. The principal duties of this class are performed in a general office environment. *Examples of Work (Illustrative Only)* *Essential Duties and Responsibilities: * * Answers incoming phone calls and greets walk-in customers, provides general information to the public, answers questions and inquiries, provides specific information about assessments, assists with application forms, processes application and change request forms, and provides referrals to other departments or staff as needed; * Receives, opens, and processes mail, including preparing outgoing mailings; * Collects and records property tax payments; * Updates, verifies, and maintains address, assessment, valuation, occupancy, property tax reduction applications, exemptions, ownership, and related computer files; * Receives, records, copies, verifies, proofs, and maintains a variety of documents. * Conducts research of documents for customers; * Files documents into appropriate folders; reorganizes files as needed; * Performs all work duties and activities in accordance with County policies, procedures and safety practices. *Other Duties and Responsibilities* * Performs other related duties as required. *Knowledge, Skills and Abilities* *Knowledge of: * * Current state codes and County ordinances governing property tax assessment, valuation, ownership, exemptions, and reductions; * Operation of standard office equipment, including a personal computer and job-related software applications; * Customer service procedures and techniques; * Current office practices and procedures; * Bookkeeping, filing, and record keeping practices and procedures. *Ability to: * * Work cooperatively and constructively with fellow workers and members of the public to provide public service of the highest quality and quantity; * Follow written and oral instructions; * Evaluate and analyze customer needs to provide exceptional customer service; * Learn department functions thoroughly to provide general information and explain detailed department processes and procedures; * Explain regulatory compliance issues related to the departments function; * Maintain records efficiently and accurately; * Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner; * Perform duties accurately and efficiently under time sensitive deadlines; * Perform time management and scheduling functions, meet deadlines, and set project priorities; * Respond courteously to customer inquiries, including under stressful or adversarial circumstances; * Work well under pressure; * Operate standard office equipment and a personal computer including program applications appropriate to assigned duties; * Establish and maintain effective working relationships with other County employees, supervisory personnel, local elected officials, and the public; * Communicate effectively both orally and in writing. *Acceptable Experience and Training* * High school diploma or GED equivalency required; preferably supplemented with course work in clerical, secretarial, or other business applications; * Six (6) months general office experience preferred, or; * Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. *Special Qualifications* * Idaho Driver’s License. *Essential Physical Abilities* * Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively on the telephone and in person; * Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions, prepare and review documents and process them in a prescribed order, and organize documents and materials; * Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a personal computer and standard office equipment; * Sufficient personal mobility, flexibility, agility, and balance, ability to lift 25 pounds occasionally, with or without reasonable accommodation, which permits the employee to work in an office environment.

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Work Location: One location

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