Customer Service Specialist Job at Semper Solaris
Job Overview:
The Customer Service Specialist provides professional, quality, and best in class service for existing and prospective customers by using a consultative approach. The Customer Service Specialist is passionate about helping customers, maintains thorough customer follow-up and has attention to detail to ensure the customer expectations are exceeded. This position involves activities including but not limited to inbound and outbound phone calls, email, and data entry. This role is responsible for facilitating, analyzing, and resolving customer issues, providing product support and following up to resolve concerns in an accurate and timely manner.
Responsibilities and Duties:
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The Customer Service Specialist provides professional, quality, and best in class service for existing and prospective customers by using a consultative approach. The Customer Service Specialist is passionate about helping customers, maintains thorough customer follow-up and has attention to detail to ensure the customer expectations are exceeded. This position involves activities including but not limited to inbound and outbound phone calls, email, and data entry. This role is responsible for facilitating, analyzing, and resolving customer issues, providing product support and following up to resolve concerns in an accurate and timely manner.
Responsibilities and Duties:
- Responds to customer requests via phone, email and live chat.
- Troubleshoots customer's issues or concerns by providing solutions and/or recommendations with a sense of urgency
- Serves as the point of contact for addressing pre and post project energization
- Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks with minimal direction from management
- Meets team and customer performance metrics, goals and deadlines in a fast paced, ever changing, high performing team-based environment
- Identify potential sales opportunities with customers regarding their product needs, or up selling related products.
- Monitor Homeowner accounts and take action on projects not progressing through the fulfillment cycle and be able to follow them through to fulfillment
- Work closely with the Operations team via to follow up on projects and address any questions
- Recommend improvements to management in service, product, procedures, to support operational excellence or to prevent future issues of a similar nature.
- Complete ad hoc projects as needed
- Minimum of 1 year Call Center work experience
- Strong de-escalation skills
- Intermediate knowledge of Microsoft software
- Excellent interpersonal, verbal, and written communication skills
- Ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
- Be flexible and able to prioritize and complete a variety of simultaneous tasks with a high level of organization and attention to detail
- Ability and willingness to learn and adapt quickly to rapidly evolving business processes
- Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and execute tasks with minimum supervision.
- Paid training
- Base pay - $17-21/hr depending on experience
- Full benefits- Medical, Dental, Vision, PTO,
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.