Customer Service Supervisor Job at Root Staffing
Your role:
- Lead and drive service excellence for Customer satisfaction, as well as work in alignment across the organization with various functional teams including commercial, supply chain, logistics and finance.
- Lead and drive service excellence team in the fast moving and growing semiconductor industry.
- Develop objectives for the Customer Service team to meet or exceed defined service level targets.
- Manage staffing availability, performance development and development of team members.
- Ensure SOP adherence and ownership of Customer Service audit including closure of findings.
- Responsible for cost and team performance.
- Leverage customer service functional tools and use data to support decision making.
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Thanks & Regards
Suraj Shrivastava
Cell: (636) 529-2585
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Tempe, AZ 85284: Reliably commute or planning to relocate before starting work (Required)
Education:
- Associate (Required)
Experience:
- Supervising: 1 year (Preferred)
- SAP: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
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