Here are the job position details for your review:
Job Title: Customer Order Mgmt. Specialist
Pay Rate: $20 to 23/Hr.
Duration: 5 Months
Location: Morristown, NJ (Onsite)
Shift: Monday Through Friday: 8 am – 5 pm
We are looking for Customer Order Mgmt. Specialist. This is a support role that must have good written and oral communication as this position involves a good amount of customer interaction. The team consists of Supervisor and 6 team members.
- Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
- Processes incoming orders, inquiries, and/or requests regarding products and/or services.
- Performs order management for assigned customers, and manages and files clients' information in the information system.
- Supports customers remotely and onsite, and provides 1st level of user support in case of arising issues.
- Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
- Cooperates with clients and sales representatives to clarify orders and issues.
- Participates in investigating and resolving commercial and/or technical problems.
- Supports pre-and/or post-sales technical product advice for the development, implementation, and operation of customer solutions.
- Basic knowledge of Microsoft Suite and Adobe
- Experience in customer service (oral and written communications), General Computer Knowledge
- Education requirements – High School Diploma
Job Type: Contract
Salary: $20.00 - $23.00 per hour
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Morristown, NJ 07960: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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