Founded in 2017, Lovelytics is a services company that delivers data, analytics, and outcomes people love! We work across the entire data lifecycle, including data and analytics strategy, full-scale implementations, data engineering, data visualization, advanced analytics (AI/ML), managed products and services, training, and custom development.

Our customers need help driving success across their data, analytics, and AI investments. We’re building a Customer Success team to help our customers do exactly that—and we’re looking for our first Customer Success Manager to be a part of this exciting and critical mission.

As a Customer Success Manager at Lovelytics, you will be responsible for driving repeat business from current customers by acting as a business (outcomes!) and whole-of-ecosystem (data, analytics, and AI!) advisor. Practically, this means you’re responsible for creating a positive customer experience with multiple stakeholders (business and technology) and across all touchpoints (engagement to engagement) while identifying opportunities for Lovelytics to extend and prolong the customer relationship.

Location: Open to remote in the US, however, preferably in the DC area

Responsibilities:

• Along with the VP of CS, manage the customer lifecycle for Lovelytics’ strategic accounts.
• Partner with sales and delivery teammates to build a trusted advisor relationship with customers, including business and technical stakeholders.
• Oversee customer engagements, including workshops, enablement and community events, cadence calls, and other touchpoints.
• Work collaboratively with our technical engagement leads and project managers to understand current engagement pain points and identify services/solutions that solve those needs.
• Strategize and identify new use cases to grow accounts. Diagnose areas where Lovelytics can provide the most value to help the customers drive business outcomes and, in so doing, increase the longevity of customer accounts.
• Collaborate with marketing to design and deliver go-to-market assets, including blog posts, whitepapers, technical reference guides, and decks.
• Provide hands-on coaching to Lovelytics team members on ways to improve how we interact with customers and drive measurable customer success
• Provide input on Lovelytics’ go-to-market strategy, including where to focus, perspective on in-demand solutions, etc.

Our Ideal Candidate's Skills and Experience:

• 5-10 years of experience in Customer Success for a data, analytics, AI technology provider or as an industry practitioner.
• Familiarity with Lovelytics’ primary partner technologies, including Databricks, Tableau, Alteryx
• Excellent communication and listening skills with the ability to build relationships with key stakeholders about relevant business and analytics use cases.
• Experience in creating success (outcome-oriented action) plans from direct feedback, meetings, and surveys.
• Confidence in an ambiguity- we’re fast-moving and fluid, therefore flexibility is an asset
• Exposure or experience in one of Lovelytics' main industries is a plus (Entertainment/Media, Finance, Healthcare, and Life Sciences)
• Ability and willingness to travel up to 20%.

What we promise you:

• A workplace where you are encouraged to challenge the status quo and develop new methodologies, and processes.
• A diverse team consisting of data gurus, experience seekers, and entrepreneurial minds that are always pushing to be better.
• Exposure to a wide variety of clients, industries, and technologies
• A fun, flexible, and supportive environment
• Learning and growth opportunities.
• Competitive base salary+commission structure

A reasonable estimate of the current base compensation range for this role is current range is $113,500-150,000.

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