Are you known for extreme attention to detail, organization, and relentless follow up skills? Do you have a natural tendency to build trusted relationships through empathy, enthusiasm, incredible listening skills, and a genuine desire to solve people’s problems? Do you have a strong ownership mindset, an ability to fully implement your ideas, and enjoy getting a lot done quickly and ensuring everything you own gets across the finish line? And do you want to make a deep impact and contribute to the continued success of a very fast-paced organization committed to living by its mission and values?

If so, and you’d like to make a long-term home in a company that really cares about both employees and customers, you may be a great fit to serve as Customer Support Representative. Since there is a lot to learn in label printing, you’ll begin with data entry of orders and other tasks that will help you to learn the ins and outs of the business. Within one year, we’d love for you to use the label printing knowledge you’ve gained to interface with customers daily and solve their problems in addition to that order entry and working with our internal teams across the organization.

Our mission is to help individuals and brands elevate their products via high-quality, responsibly-made product labels and exceptional printing standards that generate interest, awareness and sales. We strive to do what we say and to be proactively open, honest communicators for each and every customer interaction.

What you can expect from us:

• Opportunity to be an integral part of an established and well-respected organization that is totally committed to living up to its promises to customers and each other

• Ability to work with a team of professionals who are driven by our mission and dedicated to the values of unwavering integrity, the power of the team, culture of respect and growth, accountability, unapologetic fun, and kindness and generosity

• Opportunity to make an impact and add value daily

• Excellent benefits including: Health, dental, vision, life and disability insurance, PTO, 401K with partial employer match, and profit sharing (after one year of employment)

• Other perks to show we care

What we’ll expect from you and what you'll be doing:

• Using your excellent prioritization skills and fantastic attention to detail to enter a high volume of incoming orders and customer information into our systems

• Serving as Director of First Impressions by answering the phones, routing calls, and assisting customers with orders and new inquiries as needed

• Eventually (within one year, since you’ll be learning a lot on the job first) correctly identifying the appropriate press, materials, tooling, and lead times for orders

• Eventually (within one year, since you’ll be learning a lot on the job first) producing good, profitable, and competitive quotes for customers and following up on said quotes

• Eventually (within one year, since you’ll be learning a lot on the job first), leveraging your incredible listening and follow-up skills and passion for wowing customers to serve as client interface and creatively solve their problems

• Eventually (after learning the ins and outs of how we do things today) using your self-motivation and desire to make a valuable contribution to collaboratively improve processes and find efficiencies

• Other duties as assigned

Job Requirements

• Authorization to work in the US

• Minimum of 2 years’ experience in a fast-paced customer service role with complex data entry and daily customer interaction

• Numerical reasoning and math skills

• Local candidates only (this position requires work to be completed in the office)

• Strong computer proficiency

• Experience with systems similar to Label Traxx (estimating and business system), HubSpot CRM, or Siteline (customer self-help ticketing system) a plus (but not required)

• Some college preferred (but not required)

We are an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Profit sharing
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Englewood, CO 80112: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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