Company Overview:

We are passionate about our employees. We strive to create an environment that is stimulating and motivating and a culture that fosters mutual respect, teamwork, and career development. Come join the Keystone team so we can build your career together!

In addition to competitive starting salaries, we offer a wide variety of competitive benefits, perks and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Please visit our website at www.keystoneind.com to learn more about Keystone Industries and career opportunities.

Position Details:

• Title: Customer Support Representative - Cosmetics
• Ideal Candidate: The ideal candidate for this role will have 1+ years of customer service experience, preferably in a manufacturing environment.
• Schedule: 8:30 am - 5:00 pm, M-F
• Location: Gibbstown, NJ (08027)

Position Overview:

The Customer Support Rep (Keystone Cosmetics) is a highly motivated individual responsible for supporting our sales team in our rapidly growing Cosmetic Division. Focus will be on heavy customer service and account support. Demonstrates a professional image in representing Keystone Cosmetics and its products.

Essential Job Functions:

• Provide internal support to sales team
• Strong liaison between various departments within a manufacturing environment
• Works closely with account manager & other sales personnel
• Respond to customer requests and inquiries promptly and courteously. Analyze and rectify concerns using established company procedures. Make recommendations.
• Assist sales team with problem resolution
• Process orders in a timely fashion. Accurately enters orders in the computer system
• Use of email, faxing or mailing
• Learn product characteristics and applications. A working knowledge of the cosmetic industry is helpful
• Provides back up support where needed to sales personnel
• Light office duties as assigned.
• Assists with special projects
• May assist with the coordination of onsite and offsite marketing/sales events like trade shows and conferences

Qualifications:

• At least 1 year of experience in a customer service-related role
• Establish and maintain effective working relationships with others - team player
• Work independently in a fast-paced environment with little or no supervision and in a collaborative environment.
• Deadline driven
• Time management critical
• Exceptional organizational and problem- solving skills
• Excellent interpersonal skills-ability to interface and communicate/collaborate at all levels internally and externally
• Must be assertive and comfortable asking questions

Desired Skills:

• Customer service experience in a production environment
• Experience with Microsoft D365
• Excel and Smartsheet experience
• Self-motivated, energetic and outgoing
• Strong work ethic
• Excellent teamwork and collaborative attitude
• Previous experience or interest working in the beauty/cosmetic industry
• Ability to confirm to shifting priorities, demands and timetables
• Flexible-adapt to changing tasks and expectations

Education:

• High school graduate or GED
• Associates degree a plus
• Business classes a plus

Physical Demands and Work Environment:

• Physical Demands: Employee is required to walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance; stoop; bend; kneel and climb. The employee must have the ability to frequently lift/move up to 15 pounds.
• Work Environment: This position requires one to work both in an office environment and a manufacturing facility. There is a moderate level of noise, heat, cold, dust, dirt and fumes in the manufacturing setting. Employee may be exposed to varying temperatures.

Benefits/Perks:

• Medical, RX, Dental, and Vision Plans
• Company-sponsored Life Insurance
• Flexible Spending Account (FSA) – Medical, Dependent Care, & Commuter
• 401K Plan with Employer Contribution
• Voluntary Term Life/AD&D Insurance, Short-Term and Long-Term Disability
• Accident and Critical Illness Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Tuition Assistance Program
• Weekly Pay
• Paid Holidays
• Employee Referral Bonus Program
• Company social events throughout the year including tickets to sports events and concerts
• Free Lunch Daily (Gibbstown)
• On-site free Fitness Center with personal trainer (Gibbstown)