Title: Customer Support Specialist

Location: US-PA-Canonsburg

Number of Positions: 1

Category: Customer Service

Position Description

At a Glance

Legrand has an exciting opportunity for a Customer Support Specialist to join the Starline Team in Canonsburg, PA. At Starline, customer relationships are our top priority. We're looking for a dedicated and personable customer support specialist to maintain client accounts, which may include preparing quotations, processing orders, and responding to a variety of customer inquiries. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

What Will You Do?

• Serve as the main point of contact in all matters related to client concerns and needs

• Help build and strengthen client relationships to achieve long-term partnerships

• Collaborate with internal departments to facilitate client need fulfillment

• Develop a thorough understanding of our products and service offerings to better assist our clients

• Handle inquiries and requests from customers, representatives, and regional sales managers

• Resolve customer complaints and help identify process improvements to prevent additional issues

• Generate progress reports/spreadsheets for clients and senior leaders within the organization

• Enter and review orders and returns for completeness. Work with customers and representatives to ensure all necessary information is received

• Liaise with planning and production to trace or accelerate shipments

• Provide technical assistance with help from applications engineering regarding products, approval drawings, owner manuals, and customer submittals

Qualifications

Required Skills

• To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients

• Superb organizational skills and attention to detail

• Excellent active listening skills

• Strong written and verbal communication skills

• Ability to multitask and juggle several responsibilities simultaneously

• Adaptability and strong problem-solving skills

• Ability to build rapport and collaborate with others within the company and externally

• Accurate product knowledge

Minimum Qualifications

• Bachelor's degree or one to three years of experience in a customer service or inside sales role and a high school diploma required

• Experience with Microsoft Office Suite required

• Proven ability to learn and apply the knowledge gained

• Prior experience using an ERP system a plus

Working Conditions / Physical Requirements

• Work performed in office setting as well as remote

• Ability to sit for prolonged periods of time

Company Info

About Legrand

Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world's best employers. For more information, visit legrand.com.

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting). LNCA offers comprehensive medical, dental and vision coverage. LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women's network. LNCA is an employee-centered, growth company with tremendous opportunity. For more information, visit legrand.us.

About Legrand's Data Center Power and Control Division

Legrand's Data, Power & Control (DPC) division is a global provider of award winning technology and infrastructure products which serve the expanding requirements of today's data centers and related ecosystems. Our innovative products are principally sold under the Starline, Raritan, Server Technology, US Safety Trolley, and Legrand brand names. As a leading provider of best in class overhead power supply system's, intelligent PDUs, KVM switches, connectivity, cabinet and containment solutions, our goal is to support next generation technologies with flexibility for future growth and energy and installation efficiencies, united by superior design. For more information, visit raritan.com and servertech.com

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Equal Opportunity Employer

PI199527241