Data and Application Support Manager

Circare is a non-profit community-based mental health agency in Syracuse, New York. Circare programs are designed to help individuals and families who have encountered certain obstacles, develop the resources, and supports to live a satisfying, naturally independent life.

The Data and Application Support Manager will work with all programs, under the supervision of the Director of Information Strategy, to ensure that operations are supported by strong and effective business intelligence processes and effective and efficient use of software applications, including Office 365, Power Platform, Adobe Sign, MaX UC softphone, and Electronic Health Records.

Principle Duties and Responsibilities

• Support programs in identifying and utilizing data in everyday processes and outcome management
• Support programs in effective and efficient use of software, including but not limited to, training end users, troubleshooting, managing credentials and privileges, and acting as the liaison between Circare and the software vendor
• Communicate and report data in a knowledgeable and responsive fashion, consistent with regulatory requirements, with both internal and external stakeholders (reports for the County, insurance companies, etc.)
• Support management team in utilizing data to guide practice toward positive outcomes
• Collaborate with the Quality Assurance Team, Information Security Group, and Information Technology contractors when needed.
• Collaborate with Accounting in identifying billable interventions, errors to be corrected for proper billing and payment, and data reporting for Consolidated Fiscal Report (CFR)
• Support direct care staff in developing tools to assist them in their day-to-day tasks (i.e., ISPs due, caseload size, last date of service to determine the need for an outreach letter or discharge)
• Develop dashboards and reports using a variety of tools such as Power BI, Power BI Paginated Reports, Power Query, T-SQL, HIVE SQL, DAX, Crystal Reports,DBeaver, Jaspersoft, Netsmart self-service reporting and be able to troubleshoot
• Ability to work with a variety of different Electronic Health Record platforms including: CareLogic, AWARDS, and NetSmart
• Train end users in the use of self-service reporting tools including Power BI, Power BI Paginated Reports, and Excel workbooks using Power Query
• Ability to design, develop, modify and deploy solutions utilizing Power Platform tools (i.e. Power Apps, Power Automate, SharePoint, Dataverse, etc.) to improve processes and data collection
• Other tasks as assigned

Job Requirements:

• Experience designing, developing, modifying, and deploying data models and business intelligence solutions using Power BI, Power Query, DAX and other tools.
• Ability to read, write and execute T-SQL and HIVE SQL queries
• Excellent computer skills, including significant experience with Microsoft 365 Office applications and understanding of relational databases and tabular data models
• Ability to work independently to create data models, dashboards, and reports across various platforms
• Experience in software training is preferred.
• Understanding of healthcare regulations including OMH regulations and security standards is preferred.
• A minimum of 2 years' experience. 3-5 years' experience preferred
• Associates degree but a bachelor’s degree is preferred
• Full time position with flexibility of a hybrid work environment (remote and in-office)

Benefits:

Circare is an Equal Employment Opportunity employer offering competitive salaries and a comprehensive benefits package that includes:

• Medical Insurance (with employer funded HRA-Health Reimbursement Arrangement)
• Dental, Vision, and Life Insurance
• Profit Sharing Plan and 401K option
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Training and Continuing Education Opportunities

Circare also offers a variety of benefits to support employee Work/Life Balance:

• Generous Paid Leave
• Paid and Optional Holidays
• Short and Long-Term Disability
• Paid Family Leave

Please submit a cover letter and resume to Brittany Prignon, Circare, 620 Erie Blvd. West, Suite 302, Syracuse, NY 13204 or go to https://cir.care to submit by e-mail.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Syracuse, NY 13204: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience designing, developing, modifying, and deploying data models and business intelligence solutions using Power BI, Power Query, DAX and other tools?
• Do you have the ability to read, write and execute T-SQL and HIVE SQL queries?

Experience:

• Data management: 2 years (Required)

Work Location: Hybrid remote in Syracuse, NY 13204

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