Delivery Consultant Job at Rockwell Automation
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Responsibilities
- As a manufacturing expert, your mission is to ensure customers successfully implement the Plex Smart Manufacturing Platform and develop the customer team into self-sufficient Plex experts
- Use your experience in ERP, MES, Materials Management, Supply Chain, Accounting or Quality to provide consulting leadership to customers within the manufacturing industry
- Provide multi-faceted services for customers including: new implementation; solution optimization design and implementation; packaged services; product and services expansion projects
- Engage in customer kick-off meetings: review project expectations, deliverables, and training timelines
- Build formal and informal relationships with customers and internal team members
- Monitor and deliver to a mutually agreed project plan and implementation timeline
- Gather and create accurate requirements for software configuration designed to meet the true business needs of the customer
- Gather information, research and manage customer support requests from creation to completion
- Communicate appropriate options for resolution and status in a timely manner
- Collaborate with Support Services to resolve customer support requests
- Manage timelines and deliverables with internal departments and customers
- Conduct workshops
- Implement and test software configurations
- Travel to customer sites as required
- Provide on-site support at go-live events
- Utilize and enhance our Delivery Practice, PMO and the Plex Knowledge Management System
Basic Qualifications:
- BA/BS preferably in Business, Supply Chain Management, CIS or related field, or equivalent experience in implementing, consulting, or supporting an ERP system
- 3+ years of experience within the manufacturing industry / operations and experience implementing an ERP/MES
Preferred Qualifications:
- Prior Plex experience is a plus
- Project Management skills
- Relationship development
- Consulting skills
- Tests and validates software configuration both internally and with client
- Able to configure software to meet customer requirements
- Able to troubleshoot and solve issues
- This position is part of a job family. Experience will be the determining factor in level and compensation.
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We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
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