Delivery Specialist Job at Iron Systems
Date Posted:
5/16/2023
Job Function:
Program & Product Management
Location:
Green River WY - USA
Offered Salary:
Competitive
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customers have trusted us for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistic, and global support services.
Job Title: Site Delivery Specialist
Location: Green River WY 82935
Service Management & Delivery
- To be the representative of all IT services, be the main IT contact on the site, and manage and monitor all local IT activities, while avoiding doing OSS activities as DSDS.
- Coordinate the 'Execution' of DT modernization for the site
- Participating in IT audits (e.g., Security Audits) in alignment with the global processes
- Supporting procurement with local enhancements for global contracts (e.g., mobile telecom services)
- Requesting purchase orders for IT equipment (HW/SW)
- Supporting warranty extensions for non-standard IT equipment as contributors in alignment with the corresponding global team.
- Create intimacy with the site to be perceived as a real partner
- Communicate to the users of the site based on global communication material and be part of the communication network of the site.
- Establish and maintain close relationships with the site
- Be the referent for IT knowledge of the site
- Establish and maintain a regular, recommended monthly, formal meeting with the site (Site Performance Review)
- Follow-up local action plans & pain points
Business Continuity
- Is in charge of communication and coordination of local crises and significant changes in alignment with the global crisis and change management processes
- Is emergency contact in case of a crisis in alignment with the global incident and crisis process
- Manage, and analyze customer complaints and recurrent incidents, propose solutions or areas for improvement towards the globally responsible person in DT.
- Supporting Business Continuity Plans (BCP) where required
- Manage “non-standard requests/out of the catalog” (e.g. new network required to equip new offices or new buildings)
- Support local projects
- Collection of local needs/requirements, contributing to global budget planning and corresponding alignment with global services
- Follow the deployment of local projects
- Manage and monitor all local IT activities
- You have good knowledge of IT Services (Infrastructure solutions, services, and main applications) and are open to learning new tools and new services.
- You have good knowledge of Standard IT Tools (Google Suite, MS Office,
- Windows OS, Chrome OS …), Ticketing tools like Helix, ITIL training, network and telephony, and project management.
- You have an excellent ability to prioritize tasks and projects to optimize daily operations.
- You are customer oriented and have a professional level of communication (written and verbal).
- You have a proactive and autonomous working style.
- You are fluent in international English (spoken and written).
- Specific technical competencies according to the individual contributor role.
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