Summary:

Esperanza Health Center seeks a Clerical Assistant for a full time, non-exempt position responsible for providing clerical services in order to ensure effective and efficient operation of the dental clinic. This position is located at our Kensington and Allegheny office. The dental clerical assistant will be responsible for front desk duties including scheduling, answering phones, registering new dental patients, checking patients in and out, and handling financial transactions. The dental clerical assistant will also be responsible for handling administrative tasks like copying, scanning, billing and other clerical duties in support of dental clinical operations.

DUTIES AND RESPONSIBILITIES:

• Customer Service
• Patient Account Management
• Clinical and Organizational Support

GENERAL EXPECTATIONS:

• MOTIVATION
• COMMUNICATION
• QUALITY / SERVICE
• TECHNICAL KNOWLEDGE
• GENERAL RESPONSIBILITIES

EDUCATION, KNOWLEDGE, SKILLS, AND QUALIFICATIONS:

• One or more years experience in customer service.
• Solid interpersonal skills, including handling of difficult people. Must communicate warmth and be able to put people at ease.
• Ability to remain calm in a chaotic situation.
• Ability to deal politely with people, even when they are obnoxious.
• Ability to take initiative in communication, being clear and direct, in order to effectively communicate with other staff.
• Assertiveness and firmness in collecting payments, not allowing patients to use telephone, etc.
• Ability to type.
• Some computer experience - word processing and/or other.
• Demonstrated ability to handle many details and multiple priorities. Must show ability to organize, process, and verify details.
• Good oral communication skills. Must be fully bilingual in English and Spanish.
• Must have a solid record of handling confidential information, as well as demonstrating trustworthiness and honesty in all transactions.
• Solid character references, as well as no criminal record. Also, a solid record of timeliness and reliability in a work setting.

Includes a benefit package with vacation, sick and holiday paid time off, medical and dental insurance coverage, retirement plan and life and long-term disability insurance.

To carry out its mission, it is of critical importance for Esperanza Health Center (EHC) to keep our patients, families, and workforce safe and healthy and to support the health of our global community. In keeping with this, EHC has mandated all workforce members on-site at any EHC location for any portion of their time be vaccinated for COVID-19. This also includes contractors and EHC volunteers. This vaccine mandate is in alignment with applicable local, state, and federal mandates.

Potential employees may request exemption consideration for EHC vaccine requirements for valid religious and medical reasons. Please note that start dates will be delayed until candidates are fully immunized or valid exemption requests are reviewed and approved.