The role of the Patient Coordinator is to orient and educate patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments; procedures, medications and continuing care requirements. The Patient Coordinator must be organized, possess strong phone and communication skills, and must be proficient with a computer. The Patient Coordinator must always be patient, understanding and be a pleasant and welcoming presence in the office. Bilingual highly preferred.

Job Specific Expectations:

• Maintains quality service by establishing and enforcing organization standards.
• Handles incoming phone calls and directs inquiries appropriately.
• Verifies all insurance eligibility, receives all insurance co-pay payments and posts amounts paid to patient accounts.
• Works with the Dentist and Assistants to ensure that scheduling proceeds in an effective manner.
• Contributes to team effort by accomplishing related results as needed.
• Maintains patient care database by entering new information as it becomes available; verifying findings and reports and entering into the computer database. Backs up data in the computer database.
• Schedule and confirm patient appointments.
• Directs arriving patients to waiting areas, and updates frequently on expected waiting times.
• Protects self, co-workers, and patients by following policies and procedures to prevent the spread of bloodborne and/or airborne diseases.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; benchmarking state-of-the-art practices; and participating in professional organizational related societies.

Bilingual: Preferred

This written job description is not intended to be all-inclusive. All employees are expected to perform any duties assigned within reason not listed on this job description when requested by management.

Spring Dental is an EEO Employer, participating in the E-Verify program.

Job Type: Full-time

Benefits:

• 401(k)
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program

Schedule:

• Monday-Friday, 7:45 am - 5:00 pm

Education:

• High school or equivalent (Preferred)

Experience:

• Dental Front Office (Preferred)

Work Location:

• One location

Work Remotely:

• No