Full time Desk Clerk Housing Representative

Schedule: S,M,T, F, S. Off W & TH.

Hours: 6:30am-2:30pm

Pay:$15 p/hr

PRIMARY FUNCTION:

• To be present at the Lobby Desk of the assigned building in order to facilitate tenant needs and monitor visitors to the building.
• To receive Short Term tenants on a daily, weekly, monthly basis.
• To be Tenant/Guest Customer Service oriented.
• To Maintain a Daily Desk Log and other appropriate Logs.
• Distribute U.S. and TJU mail to tenant mailboxes. Provide notification Distribute package deliveries to tenants. Record forwarding addresses and first class mail of tenants that have moved.
• Receive and record all tenant request/complaints maintenance /custodial requests.
• Record all apartment/room keys distributed during shift.
• Conduct all move-in/move-out desk procedures.
• Adhere to emergency procedures provide incident/ fire safety reports.
• Reserve lounge receive guest list and provide access to lounge.
• Enforce all security policies.
• Maintain control availability front desk and short-term access cards.
• Perform other duties as assigned.

CORE FUNCTIONS AND COMPETENCIES:

Commitment to Excellence

• Seeks help to improve performance; takes an active interest in learning all aspects of job; learns from mistakes; accepts responsibility for own continuous learning and uses organizational opportunities to learn. Sets goals to enhance skills.

Integrity/Organizational Responsibility

• Complies with Confidentiality Policy and Code of Conduct. Acts in an ethical, honest and appropriate manner within the workplace. Operates within policies and procedures.

Respect/Customer Service

• Gives customers full attention and treats them with dignity, respect and understanding; listens to and responds with empathy to customer concerns; shows a caring attitude; acts with consideration for the needs of students, patients, volunteers, visitors and coworkers; represents Jefferson in a positive way; anticipates and responds to others’ needs promptly and courteously.

Management Support

• Keeps supervisor well informed of status of assignments; responds to requests and leadership of supervisor; helps supervisor gain support for unit goals and plans; adjusts behavior, style or schedule as situations change; performs work assignments with minimum need for supervision and guidance.

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.