What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements:

• Two years' desk side IT support with A/V conferencing systems (required);
• Microsoft Team Rooms experience a plus
• Experience supporting Mac OS, Windows OS, Microsoft Office, smart phones, printers and PC hardware;
• Experience supporting remote facilities and users;
• Ability to follow directions of next level support teams when providing Smart Hands support;
• Able to uphold a positive attitude at all times, even under stressful conditions;
• Ability to communicate technical information to nontechnical people;
• High level of professionalism and strong personal interaction skills;
• Ability to prioritize and complete all work tasks with minimal supervision;
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds;
• Ability and willingness to learn new technologies;
• Proven ability to handle challenging, rapid-response user support;
• High school diploma (required);

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

Job Type: Contract

Pay: $22.00 - $24.00 per hour

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lowville, NY 13367: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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