Desktop Support Job at Pyramid Consulting, Inc
Immediate need for a talented
Desktop Support with experience in the
Information Technology. This is a
12+ month contract opportunity with long-term potential and is located in
Carry, NC. Please review the job description below.
Job Description
Our client is a leading Information Technology and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
#DEL
Job Description
- Accurately identifying, repairing, resolving, and documenting end user technical issues regarding /desktop technical support and requests, printers, applications, mobile issues,
- Hands-on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
- Co-ordinating with support teams to provide timely resolution to customers.
- Categorize and prioritize end user support requests and service requests by utilizing a customer’s ticketing system to track tickets and provide up-to-date status and information.
- Identifying critical issues and following the initial incident management bridge process.
- Manage and triage multiple incoming priorities effectively by understanding customer needs
- Being prepared to work out of hours when required and to provide out of hours on-call support cover as required.
- Ready to work in US Shifts ( 24X7 model)
- Troubleshooting and resolving software issues
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information
- Ability to work with the team in need and contribute individually wherever required
- Should be self-sufficient to manage the customer expectations
- Should have good attitude to work in teams when required
- Good learning ability to understand the existing application and propose new ideas
Our client is a leading Information Technology and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
#DEL
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