Desktop Support Specialist Job at Academy of Motion Picture Arts and Sciences
Academy of Motion Picture Arts and Sciences Los Angeles, CA 90036
The Desktop Support Specialist provides day-to-day desktop support and other technical operations for the Academy as needed.
Responsibilities:
- Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management.
- Provide support for IT Assets such as computers, monitors, phones, mobile, tablets, printers, and other equipment.
- Provide highly satisfying services and support for all levels of users in the organization including staff, members, vendors, and partners.
- Administer all duties in accordance with established policies, procedures, and standards.
- Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation when appropriate.
- Multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved in a timely manner.
- Troubleshoot IT hardware, software, network, and printers.
- Provide Audio/Visual support as needed.
- Provide on-call and after-hours support as needed for urgent escalations.
- Continuous learning of new systems, business processes and concepts.
- Other duties as assigned by IT Management.
Job Type: Full-time
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