Description:

The Desktop Services team is looking to bring on a resource sit out of their Denver, CO location. The team takes care of level II tickets that get bumped up from service desk and all hardware related issues around the corporate office. These technicians need to know their way around a desktop support environment and can hit the ground running - no entry level folks. The manager is looking for someone who's supported devices in an office setting (desktops, laptops, printers, mobile devices, etc.) and software like O365, AD, SCCM, Win7/10, and Citrix. Van's team needs to diagnose the problem and solve it - if it's not in their realm, send it to the proper team for resolution. This location is at Vitalant's Research Institute (VRI) where they do Covid research and publishing for their work. This resource is going to be supporting C-level executives so not only do they need to be technically savvy, but have the ability to provide white glove support.

Skills:

Technical support, Hardware, Troubleshooting, Windows 7, Active directory, Support, Desktop, Windows 10, Office 365, Sccm, Customer service, Mac

Top Skills Details:

Technical support,Hardware,Troubleshooting,Windows 7,Active directory,Support,Desktop,Windows 10,Office 365,Sccm

Additional Skills & Qualifications:

The candidate needs to know how to differentiate between a hardware and software issues. Example: If a printer is making a noise, probably hardware or a scan isn't working = software. Candidate has to have some knowledge of AD and some experience with SCCM: AD - Industry knowledge of AD and why they have it at Vitalant. Not creating accounts but how you navigate AD, moving computer from one OU (Organizational Unit) to another. This tech will be the single POC for their Denver location, needs to have similar experience. Salary between between 55-65K

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.