ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years.

The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you. Get in touch.

HOW YOU'LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology.

Working together across markets, teams and disciplines ensure everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes and everyone flourishes.

PERKS

• After your first year, you get an annual travel credit of $1250 to travel on any one of our core travel brands.
• You also get 2 weeks a year where you can work from anywhere in the world, your choice.
• To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3000 per year to support external learning and development courses that interest you and drive your passion.
• Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

POSITION SUMMARY

Our consultants are highly trained specialists who love nothing more than creating itineraries that will provide lifelong memories, while offering the highest level of service and sales support. We are looking for people passionate about not only their destination, but who also strive to build unique custom itineraries focusing on our core values; sustainability; responsible travel; wildlife and authentic cultural experiences.

Key responsibilities will include:

• Work together with our travel agent partners and guests providing consistent high levels of sales and service support
• Address queries in an efficient manner in a multi-channel contact center environment
• Service our customers from start to finish, organizing everything from flights, tours, pre and post accommodation and everything in between
• Consistently meet and exceed sales and service targets
• Maintain a high level of systems, destination, and product knowledge, completing all relevant training updates
• Address agent and customer issues in an appropriate manner, escalating as required
• Take note of customer and agent feedback and relay to management to assist in the continuous improvement process
• Work a flexible roster including Saturday when required

The Candidate

Your passion for travel gained through personal experience and knowledge and ability to relay this to our guests is essential for your success. You’ll be an excellent communicator and building strong relationships will come naturally.

You will also;

• Bring strong experience working in a service-based role in a sales driven environment with results to match
• Demonstrate strong destination knowledge and/or a passion for destination and willingness to learn
• Display high level of organizational skills and ability to manage conflicting priorities
• Possess a flexible approach to work with changing demands along with a solution focused mindset
• Be proficient across the Microsoft suite and have the ability to pick up new systems with ease

Candidates with FIT working knowledge and experience will be highly regarded.

Salary Range

• $22.00 - $25.00 per hour

Vaccine Mandate

All newly hired employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date.

Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law.

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.