Rocket Central is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies®. We are the center of operations, technology, marketing, HR, legal, strategy and more that propels our companies forward. Here, we’ll give you the opportunity to launch your career and work with various companies, spanning multiple industries from fintech, to auto and real estate. We offer you the tools you’ll need to succeed, no matter what stage you’re at in your career. You’ll be able to master your craft here by working on complex problems in a collaborative culture and challenging yourself to make a real impact.

Apply today to see all that Rocket Central has to offer!

Minimum Qualifications

• Master’s degree in market research, business administration, sociology, statistics, or related field
• 10 years of experience or equivalent competency in market research or similar field
• 5 years of experience or equivalent competency mentoring researchers
• Demonstrated expertise facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders
• Demonstrated expertise collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize, and share user research for multiple initiatives

Preferred Qualifications

• Doctoral degree in market research, business administration, sociology, statistics or related field
• Demonstrated expertise leading advanced quantitative research activities, such as conjoint analyses, key driver analyses and price sensitivity meters
• Demonstrated expertise leading secondary research activities to explore market conditions, characteristics, trends, and competitive landscape
• Demonstrated ability building a market research community of practice at scale
• Understanding of the mortgage, financial services or financial technology (FinTech) industry

Job Summary
As the Director of Market Research, you'll lead a Market Research team that plans and executes creative studies that deeply explore current and potential market opportunities. In this role, you'll lead the vision of the Market Research team by providing a roadmap for the maturation, development, operation, and scale of the Market Research team.

Responsibilities

• Define the vision for the maturation, development, operation and scale of the Market Research team
• Identify signals and metrics to track team progress, and proactively resolve team blockers, pain points or conflicts
• Guide Market Research team across business areas and disciplines to balance strategic and tactical research work
• Inform and support the practice of applying multiple research methods within scope
• Identify and communicate actionable insights and artifacts across the organization to drive change
• Discover and facilitate adoption of emerging research methods, approaches, and processes
• Build partnerships across business areas and disciplines as an evangelist and thought leader of Market Research
• Strengthen the maturity of the Market Research team by cultivating a culture of learning and passion for the discipline through collaboration, delegation, and interactive learning activities
• Balance constructive feedback, accountability, and positive recognition to develop growth-centric, trusting relationships with team members and leaders
• Hire talent that strategically complements the team’s strengths, weaknesses, and opportunities

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #7 on Fortune’s list of the 100 Best Companies to Work For in 2022, as well as ranking #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2021.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

Colorado Candidates Only. Pursuant to the disclosure requirements of C.R.S. § 8-5-101, et seq., the minimum salary for this position for candidates in Colorado is approximately one hundred and thirteen thousand dollars. The position may also be eligible for an annual bonus and other employment-related benefits. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed minimum compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. The Company is a proud equal opportunity employer and committed to providing an inclusive environment based on mutual respect for all candidates and team members.