Director of Case Management Job at Christopher Newport University
Position Information
Working Title
Assistant Director of Student Accessibility and Case Management
Position Number
FA396
FLSA
Exempt
Appointment Type
Full Time
Sensitive Position
No
Sensitive Position Statement
A sensitive position requires a fingerprint-based criminal history check. This is NOT a sensitive position.
Campus Security Authority
Yes
Campus Security Authority Statement
This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities”. A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.
Designated Personnel
Yes
Designated Personnel Statement
This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.
Statement of Economic Interest
No
Statement of Economic Interest Statement
This position does NOT require a Statement of Personal Economic Interest.
Restricted Position
No
Restricted Position Statement
A restricted position would be subject to availability of funding. This is NOT a restricted position.
Chief Objective of Position
- Reporting to the Director of Student Accessibility and Care Team Support, the Assistant Director of Student Accessibility and Student Case Manager works with complex student situations that have impacted the student’s ability to successfully function in the University community. Complex situations include, students with significant and ongoing transition issues, students with disability support needs, students needing continual oversight upon return from behavioral intervention, and students experiencing significant emotional trauma The Assistant Director will help facilitate a student’s access to, and appropriate utilization of, University and/or community services.
- The Assistant Director of Student Accessibility and Student Case Manager is a University administrative role. While the position may develop strong supportive relationships with students and staff, the specialist does not engage in individual therapeutic relationships.
Work Tasks
- Serve as a case manager for students of concern, coordinating resources and providing on-going communication as well as conducting on-going risk assessments of students of concern
- Consult with students regarding requests for accommodations due to diagnosed mental health disability.
- Maintain concise and accurate case management records to include management of data. Reports will be generated regularly to assess for trends, inform decisions, and contribute to overall student success
- Responsible for collecting information and assessing student needs to coordinate referrals to appropriate departments at the University and/or community resources such as mental health providers and other appropriate resources
- In consultation with the Director, responsible for creating intervention plans in order to minimize and/or resolve problems and track students’ progress
- Coordinate student transitions from CNU services to external community providers if necessary (e.g. psychiatric/psychological treatment services, alcohol and drug treatment services, return to parental care)
- In consultation with the Associate Dean of Students, communicate with staff, parents, families, or designated emergency contacts regarding emergencies including hospitalizations, suicide attempts, or other concerning/high risk behaviors
- Develop and maintain a system for following up with students who have been referred to campus or community resources, providing follow-up services to ensure compliance with recommendations. Help facilitate a successful return to campus when issues are appropriately resolved
- In the absence of the Director, serve as the primary point of contact for students, parents, faculty, staff, etc regarding student accessibility and/or case management. Consult regularly with various departments on campus regarding services, access and care
- Provide information and support as appropriate to various entities on campus including the threat assessment team (TAT), behavioral intervention team (BIT), student update meetings (SUM), etc
- Be available to respond to after hours or weekend emergencies on a limited basis
- Provide proactive programming that addresses student well-being. Collaborate with departments within the Division of Student Affairs and others to assist with programs that focus on student support and intervention. Serve on committees and task forces as determined by the Associate Dean of Students
- Work collaboratively with the Division of Student Affairs to support campus wide programs multiple times throughout the academic year including admission events, move-in, Honors Convocation, Commencement and orientation. This may include participation at night and on weekends
- Develops a customer service approach to more effectively promote the “students first" initiative ensuring that all constituents are served in a fast, friendly, efficient and effective manner. Develops and maintains very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports CNU Traditions and the “Students First” value at CNU and routinely goes the extra mile in providing service.
- This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
- Serves as a Campus Security Authority. A Campus Security Authority (CSA) is defined for purposes of the reporting under the Clery Act as an “official of the institution with significant responsibility for student and campus activities”. A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime.
- Safety issues are reviewed and communicated and goals are set to ensure a safe and healthy workplace and a reduction in work related absences. Any violation of safety rules are addressed promptly · Follow workplace safety regulations and adhere to applicable standards, processes, and programs established for your position.
- Report unsafe work conditions to your supervisor.
- Immediately report work-related incidents to your supervisor and participate in accident investigation requests.
- Performs other duties as assigned.
Knowledge, Skills, Abilities (KSA's) required
- Ability to assess high risk situations and apply critical thinking skills.
- Strong organizational and administrative skills.
- Ability to manage multiple tasks with competing deadlines.
- Ability to work independently with minimal supervision.
- Excellent interpersonal, written and oral communication skills as it relates to sensitive materials.
Knowledge, Skills, Abilities (KSA's) preferred
- Proficient in Microsoft Office.
- Proficient in Maxient, or other data management tools to provide best practices in case management and data management.
- Knowledgeable and skilled in developmental, psychological, and medical issues in the college student population.
Required Education
Master’s degree at time of start date.
Preferred Education
Master’s degree in Counseling, Psychology, Social Work, Special Education, Higher Education, Student Personnel Administration or related field; Licensure in Social Work, Counseling, or a related field.
Experience Required
Experience interacting with and responding to individuals in crisis or who have experienced crisis. Demonstrated experience in prioritizing competing tasks. Excellent interpersonal and written and oral communication skills as it relates to sensitive materials.
Experience Preferred
Experience in case management. Experience reviewing and awarding accommodations based on psychological, educational or medical evaluations including IEP/504 plans. Experience working with behavioral intervention/threat assessment teams and crisis management.
CNU Information
Selected by The Princeton Review to be included in The 388 Best Colleges: 2023 Edition, Christopher Newport University is a public school offering a private school experience – great teaching, small classes, and a safe, vibrant campus. The University is located in Newport News, Virginia, enrolls approximately 5,000 students, and is dedicated to the ideals of scholarship, leadership, and service. Academic programs at Christopher Newport University encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University is ranked by U.S. News & World Report’s America’s Best Colleges guide as 2nd among public regional universities in the South and 5th overall, and has recently completed more than $1 billion in capital construction on its 260-acre campus.
Christopher Newport University is committed to ensuring that all people are welcomed, honored, and fully engaged in the life of our academic community. We recruit exceptional and diverse faculty and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit www.cnu.edu.
Christopher Newport University is committed to ensuring that all people are welcomed, honored, and fully engaged in the life of our academic community. We recruit exceptional and diverse faculty and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit www.cnu.edu.
Posting Detail Information
Posting Number
AP289P
Number of Vacancies
1
Posting Date
05/17/2023
Application Deadline
06/05/2023
Application Instructions
Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.
Review of applications will begin at 11:59PM ET on Monday, Jun 5, 2023.
Applications received after 11:59PM ET on Monday, June 5, 2023, will be accepted but considered only if needed.
Search finalists are required to complete a CNU sponsored background check.
Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.
Review of applications will begin at 11:59PM ET on Monday, Jun 5, 2023.
Applications received after 11:59PM ET on Monday, June 5, 2023, will be accepted but considered only if needed.
Search finalists are required to complete a CNU sponsored background check.
Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.
Quick Link for Internal Postings
https://jobs.cnu.edu/postings/15767
EEO Statement
Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy Statement:
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