We are looking for a talented Director of Community Relations to join our team!

About Pathway to Living, a Waterton company

There’s a lot to be said about having purpose in your work. At Pathway to Living, not only will you find meaningful work, but you’ll enjoy a sense of community and joy. We are committed to leading a movement to change the way people think about aging and senior living. We help older adults fulfill dreams and accomplish goals – every day. We challenge the status quo, celebrate our communities, and embrace our Viva! Culture, which simply put, means long live! With over 40 communities across several states, we seek exceptional team members who believe that relationships matter and quality service and care are the ultimate priority.

How you will help us on our mission and inspire others:

• Generate new inquiries that achieve lead generation goals through referral development activities with professionals, residents, prospects, families and team members.
• Develop solid professional relationships with key referral partners to understand their needs as they change over time and provide feedback to executive directors and senior management on how well current services meet referral sources needs.
• Meet established expectations in number of schedule presentations and unscheduled visits to area professionals, including social workers, doctors, case managers, attorneys, senior centers, rehab centers, nursing homes etc.
• Attend, exhibit and present at appropriate, pre-approved senior fairs, trade shows, and other opportunities in accordance with assigned communities’ marketing plan and budget.
• Promote and coordinate the hosting of meetings and events in communities by partnering with the Executive Director and department managers.
• Promote positive public awareness by developing relationships with local businesses and government officials.
• Conduct visits and follow up calls with prospects as needed and document in the CRM.
• Maintain CRM database of referral contacts and follow-up outreach activities, clearly identifying status of referral source.
• Complete accurate and timely reports on a weekly, quarterly and annual basis.
• Follow the sales system in all sales interactions.

Our ideal candidate has the following knowledge, skills, and abilities:

• Must demonstrate empathy and compassion to connect with all customers.
• Must be able to ask the right probe questions to identify the individualized need(s) of each customer and develop a strategic plan to meet those needs.
• College degree or equivalent work experience.
• At least two years of direct customer sales/marketing experience.
• Strong verbal presentation skills required, including the ability to present information one-on-one or to groups of potential referral partners.
• Ability to work diplomatically with families, residents, physicians, nursing staff, social workers, clinical resources managers and affiliate administrators.
• Must have the ability to read, write and follow oral and written direction in the English language at a level adequate to perform the job duties.
• Excellent skills in computer-based software and applications for capturing sales data, in addition to knowledge of Microsoft Word, Excel, email and Internet functions.
• Skills in independent, timely decision making and problem solving are necessary in certain outreach situations, and excellent judgment is required to determine when independent decision making is appropriate.
• Must have a valid driver’s license and automobile to accomplish daily job assignments.

At Pathway to Living, a Waterton company, we recognize that compensation and benefits are important to our associates. We offer a wide variety of benefits including:

• Medical, Dental, Vision insurance with HSA and FSA options
• Paid time off + paid company holidays
• Option to get daily pay available
• 401(k) + matching
• Backup child and elder care through partnership with Care.com
• Monthly cell phone stipend (where applicable)
• And so much more!

Ready to join this movement? Please apply today for consideration!

Pathway to Living, a Waterton company, is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.