Director of Operations Job at The Coca-Cola Company
Location: Atlanta, GA (hybrid)
Travel: 0-25%
At Coca-Cola, we know consumers love our products, and we know product availability depends on building the right operations solutions to meet our customers’ needs. Our customer operations team builds world-class systems to ensure we bring the best that the Coca-Cola system has to offer. Our operations team is bringing new innovations, new products, and new programs from concept to reality for 15,000 + locations across North America for a large key customer. We are looking for someone that is as passionate about improvement as we are.
We are looking for a Director of Supply Chain and Operations Initiatives who will identify and implement rapid improvements to drive growth, improve efficiency, and reduce cost. The Director will be a member of the Supply Chain and Technical Operations Team reporting to VP of North America Supply Chain and Operations. They will execute a variety of initiatives to unlock new opportunities, eliminate issues that slow down execution, and drive our transformation to proactive customer response. They will work closely with the Customer Operations Team, Finance team, FOCS, and sales teams to implement their solutions. The ideal candidate will have knowledge of the Coca-Cola FOCS system, continuous improvement experience, and strong experience leveraging data technologies to drive business transformation.
What You’ll Do
Solve systemic issues at an enterprise level and work with internal and external partners along with key customer leadership to help run great restaurants.
Drive performance of Coca-Cola's service network to key customer. Leverage data and insights to understand store level performance and work with the service network and customers to be the top performer in each region.
Lead the development of data-based predictive systems and tools to identify issues are the store level and provide insights to sales teams on customer operational issues.
Identify stores or ownership groups with outlier performance. Work with account teams to identify steps that need to be taken to optimize operations, beverage equipment quality, and uptime in those stores.
Leverage data from billing, warranty, inbound, sentiment, and service to identify issues that prevent world class operations at customer and work with internal and external teams to resolve the issue before they become larger escalation issues for AD and COM teams.
Own operational performance management for the entire organization.
Qualifications & Requirements
10+years of experience required
Diverse set of experiences from multiple roles, consulting experience preferred
3 years of experience in business process improvements
2 years customer management experience or customer operational management experience
Bachelor’s degree or equivalent required.
Travel will be 0% to 25%
Role will be in based Atlanta
Functional Skills:
Data fluency – Understand how to unlock the value of data to transform organizational processes and approaches.
Communicating with influence – ability to drive change through the network by leveraging data, storytelling, and business case development.
Field Service Operations- Knowledge of parts, service, dispatch, and equipment procurement programs as well as restaurant operations including beverage system.
System Thinking - Understanding of IT, customer, and business process and the ability to find solutions that optimize performance.
Continuous Improvement Mindset – Experience applying Six-Sigma or equivalent continuous improvement methodologies.
What We Can Do for You
Large & Connected Network: Ability & exposure to cross-functional connected teams across the country & globe allow you to enhance and maintain global connections that allow us to move faster and learn from others.
Innovative Technology: We utilize and lead the market with our large supply chain network and state-of-art technology we use each day.
Experiences: with a global organization and the opportunity to learn and grow
Skills:
Influence; Compliance
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
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