Job Description

Position: Director of Residential Treatment Services

Department: Administration

Reports to: Senior Director of Behavioral Health and Addiction Treatment Services

Pay Status: Full-Time

Schedule: Monday-Friday; Some weekends; On-call

Flexibility to work from home

Location: Nashua, NH

The Job:

Do you want to make sustainable change in our community? Harbor Care is seeking an excellent communicator, strategic thinker and talented Director of Residential Treatment Services to help further our mission.

COVID-19 Statement:

Please be aware that due to a Federal mandate, all Harbor Care employees are required to be vaccinated for Covid-19, unless granted an exemption.

About Harbor Care:

Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral health, addiction treatment, and more in collaboration with many community partners. Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV/AIDS Task Force. Harbor Care has 325 employees, serves 5,000 patients/clients and has an annual budget of approximately 40 million dollars. We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as: medical, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to end homelessness, help change and save lives.

Our Mission:

Our mission is to provide vital services, including housing and healthcare to all in our communities needing assistance.

Our Vision:

Our vision is one where everyone gets to live safe, stable, and healthy lives, filled with purpose, respect, and dignity.

Benefits:

At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include: Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee Assistance Program to help support them and their families to handle life’s challenges.

Federally Qualified Health Centers (FQHCs):

As Harbor Care transitions under the FQHCs umbrella, our Clinicians will have the opportunity to participate in the wonderful Student Loan Repayment Program called the National Health Services Corps (NHSC). This is one of the many great benefits of working at Harbor Care. For more information about this Program, please cut and paste the link below into your browser.

https://nhsc.hrsa.gov/loan-repayment/nhsc-loan-repayment-program.html

Job Summary:
The Director of Residential Treatment Services will work as a key member of a highly accomplished and skilled management team. The Director will report to the Senior Director of Behavioral Health and Addiction Treatment Services and will help the organization address the many behavioral health and addiction treatment needs of our clients.

Under supervision of the Senior Director of Behavioral Health and Addiction Treatment Services, oversees and helps to develop the addiction treatment programs at Harbor Care. This includes input into human resource matters, budget input and management. The Director also works collaboratively with staff to ensure that all Harbor Care services are provided and developed with a high level of quality and efficiency.

Basic Qualifications:

• Master’s degree in social work, psychology, human service management or related field
• 5-7 years of relevant management experience in public agencies, behavioral health, education or other healthcare sectors
• Experience managing residential programs required
• Experience implementing evidence-based practices, strategic planning, and financial management with results-based outcomes preferred.
• Licensed Independent Clinical Social Worker (LICSW) and Licensed Alcohol Drug Counselor (LADC) credentials highly desired.

Preferred Qualifications:

• Experience managing a residential addiction treatment facility
• Bi-Lingual in Spanish or Portuguese

Additional Eligibility Qualifications:

• Demonstrated leadership ability.
• Must demonstrate integrity, sound judgment, and strong interpersonal skills.
• Support organizational mission, vision, and values.
• Communicate effectively across all levels of the organization.
• Excellent oral and written communication skills needed, strong organizational ability required.
• Essential Duties and Responsibilities:

The assigned duties and responsibilities include but are not limited to:

General:

• Manage the day to day operations of the Residential Treatment facility
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Provide leadership in agency wide clinical and programmatic planning
• Maintain client census in order to achieve financial success
• Develop programs to help support the needs of the community
• Coordinate programming with partner agencies
• Interact with local, state and federal officials on the topics of addiction, behavioral health and integrated care
• Present to large groups of people and organizations (virtually and face-to-face)
• Participate in organizational meetings and committees
• Deliver presentations and trainings to a diverse group of professionals
• Travel to Harbor Care facilities across New Hampshire as needed
• May be assigned other duties as needed

Staff Management:

• Establishes an environment of teamwork and open communication
• Oversees the day to day efficient operations of the programs under the scope of this role
• Provides direction and oversight to staff by coaching and mentoring to achieve department objectives in the delivery of services to Harbor Care staff and clients
• In collaboration with program managers, ensures appropriate staffing patterns for 24x7 support environment
• Reinforces and communicates performance expectations and monitors compliance with performance standards
• Sets realistic goals for staff to maximize productivity
• Recognizes the merit of continuing education and encourages attendance at appropriate educational opportunities. Creates opportunities for employee participation in staff development.
• Facilitates the resolution of staff grievances and complaints

Quality Assurance and Performance Improvement:

• Participates in Quality Assurance and Performance Improvement activities in Harbor Care
• Ensures compliance with OSHA and other safety regulations
• Ensures that department operations follow state and federal regulations
• Assists with adverse event Root Cause Analysis as indicated

Fiscal Management:

• In collaboration with the CFO and program managers, develop and manage the operational and/or grant budgets for the departments
• Consult with other program managers in the development of grant budgets as needed
• Tracks trends and make recommendations on cost savings opportunities

Harbor Care’s Commitment:

• Model and enforce the “Red Carpet Treatment” among staff and clients comprised of the following:
• Earn our clients' trust
• Build long-term relationships
• Give Clients the best possible experience to make them feel like they're coming to a place they belong
• Provide the best quality of service
• Treat every Client with dignity and respect with each encounter
• You will prioritize communication from any Harbor Care employee seeking help for a client

Harbor Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Medical specialties:

• Addiction Medicine

Schedule:

• 8 hour shift
• On call

Ability to commute/relocate:

• Nashua, NH 03062: Reliably commute or planning to relocate before starting work (Required)

Education:

• Master's (Required)

Experience:

• managing residential programs required: 5 years (Required)

License/Certification:

• r (LICSW) and (LADC) (Required)

Work Location: One location

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