Director/Sr Director of Site Reliability and Data Operations Job at BoostUp.ai
About Us:
BoostUp.ai is the first Intelligent Revenue Management Platform built for the digital-selling and remote sales era. BoostUp solves the oldest problem in sales: the black box problem. The black box of Sales forecasting, pipelines, activity, and deals. Sales today operates on biased self-reported information and leaders are forced to use guess-work to make decisions causing forecasting slippage, lower win rates, inconsistent quota attainment, poor capacity allocation and inefficient pipeline management.
BoostUp’s AI platform brings holistic meaning to structured and unstructured sources of sales data - from emails, calendars, call recordings, transcripts, slack and such and helps sales leaders make better, more accurate decisions. Those capabilities are even more essential in the current, 100% distributed work model - which some sales teams are navigating for the first time.
BoostUp is founded by repeat SaaS entrepreneurs from Google, Yahoo & VMware and funded by top VCs. BoostUp’s market is composed of large B2B companies constituting $10B+ in initial TAM.
Key responsibilities
- Responsible for Boostup.ai site-up.
- Responsible for managing all IT systems including production infrastructure.
- Responsible for setting up all monitoring systems - datadog, pagerduty etc.
- Manage the current DevOps team.
- Build a new Tier 1 on-call SRE team - who will be responsible for handling infrastructure and application on-call escalations. Tier-1 team will escalate to Tier 2 (dev team) as needed.
Key requirements
- Past experience leading or being a key member of the SRE team for a SaaS product with significant traffic / data volume.
- Experience with hiring / building SRE teams.
- Experience with managing the modern infrastructure stack - AWS, Kubernetes, Kafka, Spark, Microservices, Datadog, Pagerduty, MongoDB, Flask
- Experience with scaling a SaaS data platform on multiple dimensions - database, API, data pipeline.
Role
- Lead all our digital properties, strategy and build out appropriate SRE tooling
- Build a team of SRE engineers to support 24/7 follow the sun model, from the ground up. Be the hands-on technical leader while teams are getting setup / established.
- Attract, develop, retain, and mentor talent.
- Own the technology roadmap for the systems and responsible for delivering successful projects for these systems. Ensure successful execution of product roadmap.
- Responsible for portfolio and resource planning for your areas and planning and managing budget for your teams and projects.
- Partner and Collaborate with various cross functional teams like product management, process, project and program management, infrastructure, operations and business teams etc.
- Champion all non-functional requirements of technical components like high availability, scalability and fault tolerance etc.
- Work with other technical teams to ensure technical strategies, architecture guidelines and standards are realized by efficient collaboration with architecture, development, DevOps and other teams.
- Plan and lead technology evaluation for various critical areas working closely with cross functional teams.
- Own and manage the stability, availability and performance for BoostUp applications/systems.
Required Skills
- Linux
- Python
- Docker, (Kubernetes highly desired, but not required)
- AWS
- Expertise in infrastructure as code software tools, one of Ansible, Chef, Puppet, Cloud formation, Terraform
- Experience with managing and operating clustered MongoDB
- Experience with operating data queue technologies (such as RabbitMQ, Celery, Kafka)
Experience
- Extensive experience running SRE teams for a modern technology stack using cloud native technologies.
- Ruthless focus on improving systems availability, performance and resiliency.
- Extensive experience building SRE operations and monitoring toolset leveraging latest cloud technologies.
- Consistently demonstrate regular, dependable attendance and punctuality.
Benefits
- Full medical, dental and vision coverage
- 401(k) plan
- Take as you need vacation plan
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