NOW HIRING Dispatchers for our 24/7 Central Operations Team! Great opportunity to start your career in supply chain and transportation. This position can lead to career opportunities in Operations with a stable and growing supply chain company who is leading the way in courier services in the Nashville area.

Previous call center and/or dispatch experience required.

At Diligent, we are constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. We pride ourselves on a positive work environment that creates happy employees who boost productivity and dedication.

DILIGENT DELIVERY SYSTEMS is an established yet fast growing freight forwarding, transportation, supply chain, and logistics provider with locations and partners throughout the country to better serve our clients.

Founded in 1995, Diligent has been providing local and regional delivery services to several niche industries. We are expanding our services to enable our customers to use Diligent as a complete transportation provider. These services include: · Fulltime local and regional dedicated driver leasing positions · Over the Road, LTL, FTL shipments · Domestic and International Freight · Cartage and Small Package / Pallet Network Program, Final Mile and On-Demand Courier services.

PRIMARY RESPONSIBILITIES:

• Understand Policies and Procedures for Owner-Operators and communicate performance expectations and goals to Owner-Operators.
• Ensure Owner-Operators adhere to proper sign on procedures.
• Dispatch all on-demand deliveries and plan and assign pick-ups to maximize productivity and customer service.
• Support the Owner-Operators in their efforts to complete deliveries.
• Ensure delivery times are met according to the customer’s expectations.
• Anticipate problems and eliminate them through effective planning.
• Communicate the situation to the customer when a delivery time cannot be met or a significant problem develops during the course of a delivery. Explain how the situation is being resolved to the customer. Immediately report the situation to the Branch Manager and/or Regional Director.
• Ensure proper airport procedures are followed.
• Review and correct any incorrect information in the system in each customer order.
• Closely monitor low-producing or marginal Owner-Operators.
• Promptly recommend Owner-Operator changes and recommendations to the Branch Manager and/or Regional Director and/or Fleet Operations Coordinator when warranted.
• Respond to service failures and immediately report them to the Branch Manager and/or Regional Director.
• Maintain close communication with the scheduling department on scheduled activity to ensure good start-ups of new activity and smooth transitions on changed activity.
• Assist Customer Service Representatives in answering incoming calls and entering runs into the system as necessary.
• Dispatch deliveries for other locations when scheduled or when necessary.
• Complete documentation/reporting as prescribed by the Branch Manager and/or Regional Director.
• Process miscellaneous projects and tasks as prescribed by the Branch Manager and/or Regional Director.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or GED required.
• Call Center or Dispatch experience required-at least 2 years experience.
• Strong organizational skills and the ability to handle and complete multiple tasks simultaneously. Must be able to handle a high-pressure, fast-paced environment.
• Working knowledge of MS Office (especially Word, Outlook, and Excel).
• Must be able to read and understand digital maps and location software.
• Excellent Customer Service skills with both external customers and internal employees and managers.
• Must have a professional demeanor with customers, owner operators, and office personnel in person and on the telephone.
• Depending on shift, may also be required to perform general warehouse duties where lifting up to 70 lbs may be necessary.

Full Time Position: 3:00 pm - 11:30 pm Wed - Sun

Part Time Position: 3:00 pm - 11:30 pm Sun - Tues

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Schedule:

• Night shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Nashville, TN: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• If hired, are you willing to undergo a drug and background screening at the company's expense? Y/N
• The position pays $18/hr and the following shifts are available:

Full Time Position: 3:00 pm - 11:30 pm Wed - Sun
Part Time Position: 3:00 pm - 11:30 pm Sun - Tues
Which do you prefer?

Education:

• High school or equivalent (Required)

Experience:

• Call Center or Dispatch: 2 years (Required)

Work Location: In person

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