Essential Job Functions:

The Dispatcher Associate will be assigned duties, based on organizational needs and priorities.

• Communicate, throughout the day, with drivers on the progression of route and communicate that information with sales.

• Transmit messages and ensure accurate receipt and understanding.

• Receive calls from drivers, transmit messages, and make inquiries to obtain requested information or services.

• Log information relating to schedule of drivers and customers.

• File data and perform other routine clerical tasks required by regulations.

• Monitor alarms and notify proper agencies when necessary.

• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

• Manage computer dispatch systems and maintain customer relationships in the dispatch and supervision of drivers on loads.

• Ensure driver compliance with Department of Transportation regulations.

• Complete daily reporting of dispatch activity.

• Facilitate all over the road breakdowns, accidents, weather delays and any route exceptions.

• Participate in driver evaluation and ride along with drivers quarterly.

• Work Schedule Sunday – Thursdays, Saturday to cover driver safety meetings.

• Have a valid Class C driver license.

• Perform other tasks as needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements:

• Availability in work schedule of Sunday – Thursdays; Saturday to cover driver safety meetings.

• Have a valid Class C driver license.

• Ability to understand and follow moderately complex oral instructions in the English language.

• Remain calm and effective under heavy work load and emergency situations.

• Speak with a clear, well-modulated voice.

• Ability to write legibly and demonstrate knowledge of correct spelling, grammar and punctuation.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Ability to commute/relocate:

• Detroit, MI 48228: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Required)

Work Location: One location

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